Director, Customer and Account Management - 2053202

Company: Fidelity Investments
Location: Westlake, TX
Posted on: May 6, 2022

Job Description:

Guides the execution of initiatives and serves as the voice of clients and stakeholders by anticipating, discovering, and prioritizing client and stakeholder needs. Measures performance through established KPIs and delivers agreed upon business, technology, and customer results. Works with Customer and Account Management (CAM) onshore and offshore team management and business partners to understand business requirements. Draws on in-depth knowledge of the business or function to provide business unit-wide solutions. Participates in the research and recommendation of appropriate models, methods, tools, and technologies to achieve business-unit-wide solutions. Ensures the team vision adheres to the firm principles.

Primary Responsibilities:

Participates in high-level, cross functional teams.

Consults on the delivery of major initiatives for the business unit.

Consults on the deployment of major project deliverables.

Oversees the implementation of cross-divisional components.

Plans and leads organization wide initiatives.

Defines team visions and leads the team to accomplish defined product visions.

Participates in meetings to present strategic roadmaps to clients.

Defines, refines, and communicates the team mission to members and stakeholders to motivate the execution of initiatives.

Inspects and evaluates progress and removes progress impediments.

Defines, communicates, and evaluates deliverables against agreed acceptance criteria.

Strikes a balance between quality, cost, and timelines by making informed trade-off decisions for the team.

Utilizes a data-driven approach to understand client needs, effectively translate strategic objectives into action, and prioritize goals to maximize value delivered.

Collaborates with teams to deliver agreed business outcomes, drawing on the expertise of colleagues to inform approaches and remove progress impediments.

Leads, influences, and motivates colleagues to build high-performing teams.

Models a culture of continuous learning and coaching.

Sets visions, goals, and direction of the team/organization.

Provides leadership, technical supervision, and expertise to multiple teams in broad technical areas on complex organization wide projects.

Education and Experience:

Bachelors degree (or foreign education equivalent) in Computer Science, Applied Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and six (6) years of experience in the job offered or six (6) years of experience modernizing and migrating mainframe brokerage customer and account data systems to open systems.

Or, alternatively, Masters degree (or foreign education equivalent) in Computer Science, Applied Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and four (4) years of experience in the job offered or four (4) years of experience modernizing and migrating mainframe brokerage customer and account data systems to open systems.

Skills and Knowledge:

Candidate must also possess:

Demonstrated Expertise (DE) acting as a client and stakeholder liaison -- analyzing and prioritizing client and stakeholder needs while guiding the execution of the squad on assigned projects; measuring performance through established objectives and KPIs to deliver business, technology, and people results; liaising with Customer and Account Management (CAM) onshore and offshore teams and business partners to analyze business requirements; developing technology roadmaps and system enhancements to support small room planning and align to organizational initiatives, using Jira and Jira Align.

DE acting as a member of a technology team of 10+ developers -- managing day-to-day task allocation, setting priorities and work intake, and managing software delivery projects; providing feedback on performance assessments of team members with impact to annual compensation decisions and promotions; and providing leadership to CAM software development teams in broad technical areas on large, complex projects comprised of the research and recommendation of innovative software alternatives and re-use opportunities on a platform dedicated to large volumes of data and transactions.

DE leading a team responsible for migrating and enhancing existing brokerage customer and account systems from mainframe to open systems; leading a team responsible for the development of medium to large system enhancements, using Java, Cloud technologies, RESTful web services, MAUI views, JCL, COBOL/DB2, Oracle, CICS, and Extreme solutions.

DE designing mainframe applications to interface consumer system direct interactions with producer systems for internal and external customer support, using common language (XML) and Business to Business (B2B) architecture, according to Object Oriented design patterns, service oriented architecture concepts, and RESTful Web services; developing mainframe applications, using COBOL, CICS, JCL, SQL, Syncsort, MAUI views, and DB2 with Microfocus Rumba; and defining CICS System Definition (CSD) entry programs and transactions, and VSAM for online CICS regions.

For full job details and to apply, please visit https://jobs.fidelity.com/ and search for job number: 2053202.

Keywords: Fidelity Investments, Dallas , Director, Customer and Account Management - 2053202, Finance , Westlake, TX, Texas