Senior Software Engineer/Developer - 1608514

Company: Fidelity Investments
Location: Westlake, TX
Posted on: September 2, 2016

Job Description:

Duties: Serve as a member of the Genesys Platform Team to support a

critical, multi-year Telephony Infrastructure project. Participate in the

design, development, testing, implementation, and maintenance of call

prompting and end-to-end routing models in support of day-to-day

operations, and new enhancements for Fidelity’s Institutional Business.

Fidelity's Next Generation Contact Center (NGCC) and Telephony

Infrastructure (TI) multi-year programs will transform customer and

associate experiences, and deliver operational enhancements and

efficiencies for Personal, Workplace and Institutional Services (PWIS). The

Senior Software Engineer/Developer will collaborate with stakeholders and

subject matter experts in a matrixed project organization, to ensure

business requirements are met in the development and implementation of

contact routing strategies and technologies for multi-tier enterprise

distributed applications.

Primary Responsibilities:

• Work with business partners and third parties to analyze individual

project requirements to ensure adherence to architectural and required

quality standards for Fidelity’s NGCC and TI programs.

• Design, develop, test, implement, and maintain call prompting and

end-to-end routing models.

• Perform end-to-end contact routing design, configuration and

development across multiple contact routing platforms.

• Develop and enhance Fidelity’s Customer Service Models on the

Genesys Platform for enterprise applications and desktop solutions.

• Develop, test, implement and support routing strategies across

multiple development and production platforms.

• Provide recommendations to business partners on design and

development strategies and end-to-end contact routing solutions that

optimally leverage available routing technology and platforms for

integration with enterprise services.

• Design and develop web services and web applications.

• Adhere to and maintain technical and development standards of the

contact routing solutions group.

• Collaborate with routing developers, internal technology groups and

management to define and document strategies and standard processes.

Requirements: Bachelor’s degree (or foreign education equivalent) in

Computer Science, Engineering, Information Technology, Information Systems,

Mathematics, Physics or a closely related field and three (3) years of

experience in the job offered or three (3) years of experience developing

multi-tier enterprise distributed applications within a financial brokerage

and institutional services environment; or, alternatively, Master’s degree

(or foreign education equivalent) in Computer Science, Engineering,

Information Technology, Information Systems, Mathematics, Physics or a

closely related field and one (1) year of experience in the job offered or

one (1) year of experience developing multi-tier enterprise distributed

applications within a financial brokerage and institutional services

environment. Candidate must also possess: Demonstrated Expertise (“DE”)

designing and developing CTI (Computer Telephony Integration) desktop

solutions using WPF, WinForms, and C# on .NET 4.5.1/4.0/3.5 for Cisco and

Genesys Call Center frameworks that interact with Information Service Bus

eventing model to drive desktop container application to display

correspondent, advisor details and multi-channel (Voice, Email, Chat)

transactional interactions; DE designing and developing end-to-end contact

center routing solutions that integrate with enterprise services -- XTRAC,

Siebel, Salesforce CRMs, and web services; and utilizing Genesys

Administrator and Genesys IWS to support and advance institutional business

unit support structure, including customizing Genesys Workflows using

Composer or JavaScript; DE developing and instrumenting C# multi-threaded

distributed applications using Microsoft Enterprise Library 5.0, PRISM, and

Unity to deliver User Interaction Components (UIC) that integrate with

enterprise web services and IE web browser to present retail, institutional

and capital market customer/client data and that generate application usage

reports using SQL queries; DE designing and developing SOA web services and

web applications using WCF and ASP.NET MVC/WebAPI technologies to

authenticate HTTP requests against Active Directory and to transfer

institutional data from enterprise Data Warehouse in JSON/XML/JSONP format

to the desktop container application to display client data and support

real time UI features.

To apply, visit http://jobs.fidelity.com and search for Job Number 1608514.

Keywords: Fidelity Investments, Dallas , Senior Software Engineer/Developer - 1608514, Finance , Westlake, TX, Texas