Senior Human Resource Manager
Company: Recruit Dallas
Location: Dallas
Posted on: January 6, 2017
Job Description:
General Description This position serves as the primary service contact for the
client and is responsible for client satisfaction including
marketing and analytical support. This position is expected to
consistently provide excellent customer service to accounts, as
well as represent client need and goals within the organization to
ensure quality. Major Responsibilities Individual would manage a book of business comprised of clients
that are located both locally and nationally that are mostly fully
insured, but may include some self-insured clients. Responsible for acting as the primary contact between clients
and insurance carriers and retaining clients through customer
service which includes open and clear communication channels with
clients, producers and internal partners. Ensure accurate and
timely responses occur between all parties. Responsible for the marketing process which includes obtaining
client census and quotes, preparing and submitting bid
specifications and evaluating the results in preparing
recommendations for clients. Create client proposals as necessary with current and renewal
details as well as marketplace options. Communicate final placement
details and instructions to insurers and customers. Utilize analytical tools and resources to develop alternative
strategies, plan modeling and cost reduction opportunities. Identify problems, summarize and develop strategic solutions
with the client by incorporating the company's culture, mission and
future staffing needs into our recommended strategic solutions. You are expected to attend client meetings on site at their
location(s). As needed, preparation of materials needed for client meetings
including but not limited to agendas, reports, calendars, etc. You are expected to have regular client contact as established
by the client service calendar and renewal timeline. Client contact
will include all methods: electronic, telephonic and in person. Educate, advises and aid clients on all Compliance topics
including, but not limited to, ERISA, COBRA, FMLA, 5500s and Health
Care Reform. Communicate due dates, timelines and expectation to clients and
partners. Install new group insurance contracts for existing clients or
new clients effectively utilizing resources to match client
needs. Administer renewals including preparing appropriate contractual
changes. Conduct on-site meetings to communicate to employees and/or
administrator about their benefit plans. Develop employee memorandum drafts for client to communicate the
following; annual renewal changes, enrollment procedures,
miscellaneous benefit changes and/or clarifications. Provide resolution support and oversight of employee issues such
as enrollment and billing issues. Other miscellaneous duties as assigned. Knowledge, Skills And Abilities Minimum 2-4 years of experience in employee benefits industry or
related marketplace 4 year college degree or industry specific designation
preferred. Prior customer service experience is preferred. Must currently hold life and disability insurance license (or
must obtain it within 4 months following date of employment) and
retain license by meeting the continuing education
requirements. High level of computer literacy including working knowledge of
Windows2007, Excel, Word and PowerPoint. Sets priorities and manages work flow independently to ensure
efficient, timely and accurate processing of transactions and other
responsibilities. Enthusiastic attitude, cooperative team player, adaptable to new
or changing circumstances, professional demeanor, sensitive to
client needs, self-motivated, creative and innovative. Interact with others effectively by utilizing good communication
skills, cooperating purposefully and providing information and
guidance, as needed, to achieve the business goals of the
company. Develop and maintain excellent carrier relationships. Promote teamwork by sharing experiences, assisting others when
help is needed and maintaining a positive and professional
attitude. Strong ability to problem solve, make independent decisions with
minimal oversight, set and meet deadlines, communicate, negotiate,
work under pressure, organize, prioritize, manage multiple tasks
and operate in a fast paced environment. Keep informed and further industry education, new product
knowledge, legislation, coverage's and technology to continuously
improve knowledge and performance. Refined verbal and written communication skills. Strong presentation skills. Good at attention to detail and ability to self-check work. Ability to carry out complex tasks with many concrete and
abstract variables. To GET STARTED and create a professional profile paste this link
to your browser https://www.terratal.com/req/NTMyLTMwNjU
Keywords: Recruit Dallas, Dallas , Senior Human Resource Manager, Human Resources , Dallas, Texas
