IT Service Manager
Company: Recruit Dallas
Location: Dallas
Posted on: January 6, 2017
Job Description:
MAJOR DUTIES: Change Management Process Owner Apply a structured methodology and lead change management
activities that support adoption of the changes required by a
project or initiative Design, develop, and launch a migration into automated ITSM
workflow tool Support communication efforts that includes the design,
development, delivery and management of Change communications Conduct impact analyses, assess change readiness and identify
key stakeholders Identify, analyze and prepare risk mitigation tactics Identify and manage anticipated resistance Consult and coach IT Infrastructure, Application, and Project
teams Coach Managers and Supervisors Coordinate efforts with other specialists Define and measure success metrics and monitor change
progress Support change management at the organizational level IT Services Management Serve as primary point of contact for pre-determined business
escalations from and to IT Serve as communication arm for IT escalations related to
Incidents Support and engage senior leaders Support organizational design and definition of roles and
responsibilities Serve as primary interface between IT services vendors and
MESSER FINANCIAL IT for critical communications (change, major
incidents, and other emergencies) Commit to service improvement through using metrics and
accountability for MESSER FINANCIAL internal IT and supporting
vendors SKILLS: Exceptional communication skills, both written and verbal Ability to collaboratively drive accountability Ability to clearly articulate messages to a variety of
audiences Ability to establish and maintain strong relationships Ability to influence others and move toward a common vision or
goal Flexible and adaptable; able to work in ambiguous situations Organized with a natural inclination for planning strategy and
tactics Problem solving and root cause identification skills Able to work effectively at all levels in an organization Acute business acumen and understanding of organizational issues
and challenges Ability to manage internal development projects from inception
to successful implementation Demonstrated ability to lead and motivate staff to apply skills
and techniques to solve dynamic problems Ability to facilitate issues and resolve conflict as
appropriate KNOWLEDGE: Strong experience and knowledge of change management principles,
methodologies and tools Strong knowledge in IT Service Management and IT Change
Management process Strong knowledge of documentation processes Familiarity with Systems Development Lifecycle (SDLC) Strong knowledge of ITSM workflow tools (e.g. ServiceNow and
Remedy) QUALIFICATIONS: Ability to perform both Run and Program activities in a given
period Bachelors degree and minimum 10 years of experience (or 14+
years experience without advanced degree) in leading infrastructure
support services, Change Management, ITSM, and working through
SDLC Minimum 10 years of experience in leading infrastructure support
services, Change Management, ITSM, and working through SDLC ITIL certification or designation a plus Insurance background a plus To GET STARTED either log on to www.terratal.com and create a
professional profile or Copy and paste this link to your browser
https://www.terratal.com/req/NTE4LTMwNjU
Keywords: Recruit Dallas, Dallas , IT Service Manager, Insurance , Dallas, Texas