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Senior Specialist, Claims and Fraud Operations

Company: Santander Holdings USA Inc
Location: Dallas
Posted on: May 24, 2020

Job Description:

Description Summary of Responsibilities:

  • The Fraud Investigator I will assist in the investigations of reported, alleged, or suspected fraud as it relates to or impacts Santander Consumer USA (SC). The incumbent is expected to investigate and document work performed to an expected standard following procedures and policy. This role is expected to be able to work independently, with minimal supervision, under the direction and support of the AVP Fraud Investigations.Essential Functions:
    • Assists in the assessment and investigation of fraud arising within SC.
    • Proactively supervises the identification, assessment, measurement, mitigation and monitoring of fraud and fraud trends both internally and externally.
    • Assists in the design, development, and maintenance of processes to track, monitor, and report fraudulent activities. Evaluate results and present insights and best practices to Senior Management.
    • Prepares, collects, develops, and retains all documentation in accordance with State and Federal Regulations.
    • Contributes in root cause analysis on internal and external fraud events.
    • Stays abreast of industry news and regulatory changes/developments pertinent to the industry to facilitate a more proactive approach to fraud risk identification and mitigation.
    • Identifies control deficiencies related to fraud reviews and work with management to improve the strength of the control environment.
    • Assesses current and new business processes to identify potential opportunities to enhance processes to identify, educate, and prevent fraudulent activities.Other Functions:
      • Special projects as requested
      • Performs other duties as assignedRequirements:
        • Bachelor's degree required or equivalent relevant career experience.
        • Functional experience - Must have experience (2 years or more) in one or more of, consumer auto finance, banking, compliance, risk management, fraud investigation, or internal audit.
        • Knowledge of State and Federal Regulations applicable to industry and job function.
        • Fraud/Risk control expertise - Must possess strong knowledge of fraud and risk management strategies and principles.
        • Business experience - Must have experience in a national, performance-driven organization.
        • Excellent interpersonal skills, including the ability to work with all levels of associates and across all lines of the organization.
        • Strong analytical skills.
        • Effectively interacts in all modes of communication (verbal and written) and possesses the ability to develop and build relationships with associates, business owners, service providers, and external professional, such as attorneys and law enforcement agents.
        • Ability to work independently with limited supervision.
        • Utilize reference materials proficiently to resolve issues.
        • Demonstrable professional integrity and a strong work ethic.
        • Ability to maintain confidentiality.Working Conditions:
          • Extended working hours may be required as dictated by management and business needs.
          • Travel to multiple facilities as required.
          • May be required to lift, push, or pull materials weighing up to twenty (20) pounds.
          • May be required to sit and review information on a computer screen for long periods of time
          • May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard
          • Corporate/satellite office roleEmployer's Rights: This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Keywords: Santander Holdings USA Inc, Dallas , Senior Specialist, Claims and Fraud Operations, Accounting, Auditing , Dallas, Texas

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