U.S. Consumer Business Operational Risk & Control Capacity and Financial Planning Officer- NA CBORC

Company: Citi
Location: Wilmer
Posted on: February 25, 2021

Job Description:

The Operational Risk Sr Officer I is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.Responsibilities:

• Define the scope, standards and establish control/monitoring routines for U.S. CBORC capacity planning and financial management. Ensure established control/monitoring routines are performed on a timely basis and that the results are evidenced.
• Identify Key Performance Indicators, implement productivity initiatives, establish tracking/reporting methods, measure effectiveness of the strategy and develop executive commentary with insight on performance, results, and necessary actions.
• In partnership with the Business, coordinate and execute capacity plan data capture, data analysis to identify data inconsistencies and development of action plans to address concerns and discrepancies; monitor actions/progress and keep senior leaders informed.
• Work with Business Managers to ensure clear and timely reporting of new and emerging capacity and financial risks to senior management.
• Prepare and present capacity planning and financial results to the U.S. Consumer Bank (USCB) and U.S. CBORC leadership teams.
• Liaise with Finance, Risk and Control, PMO, Vendor Management and other Business Office teams to build and maintain the appropriate understanding and awareness to business management processes.
• Partner with finance to support cyclical financial planning and investment prioritization processes for U.S. CBORC.
• Enhance and monitor business management routines and disciplines for compliance with capacity and financial policies and operating procedures.
• Ensure headcount is accurate and onboarding and termination of resources is properly forecast within the capacity and financial plans.
• Manage financial control by applying a comprehensive understanding of the department Profit & Loss (P&L), including appropriate accruals, client allocations, the impact of capitalization, recovery and fixed price contracts in order to improve operational efficiency and productivity.
• Leverage Six Sigma and Lean expertise to drive further insights and promote continuous process improvements and tool enhancements that standardize, streamline, automate and increase productivity through efficiency, reduced cycle time, and lower error rates.
• Prepare process and user-level documentation, provide end-user training and tool support.
• Perform short and long-term analysis of capacity and financial plan results to identify trends, make judgements and formulate recommendations.
• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Serves as a subject matter expert for all performance issues that surface.
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:
  • 10+ years of experience in global and/or complex settings with multiple stakeholders.
  • 7+ years' experience in financial analysis and reporting.
  • 5+ years' experience in program budgeting, expense tracking and vendor financial management.
  • 5+ years Project Management skills.
  • Must have strong Resource Management skills.
  • Strong team player who can work effectively in a matrix organization.
  • Proven ability to work in high-pressure environments.
  • Able to adapt quickly to new tools and processes.
  • Self-motivated with strong interpersonal skills and the ability to create support and buy-in across a wide range of stakeholders; create a strong network of relationships among peers, internal partners, external constituencies, decision makers and stakeholders.
  • Strong judgment and critical thinking skills.
  • Practical and solution-oriented, with a commitment to quality and attention to detail.
  • Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge.
  • Superior analytical and organizational skills with proven ability to successfully manage multiple concurrent priorities.
  • Pragmatic problem-solver and forward thinker with independence of thought.
  • Knowledge of industry practices, standards and concepts related to capacity and financial planning.
  • Six Sigma, Lean or other relevant quality training is a plus.-
  • Understanding of automated workflow concepts and mapping.
  • Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors.Education:
    • Bachelor's degree in Business, Technology or related work experience; Finance degree preferred.-------------------------------------------------Job Family Group: Risk Management-------------------------------------------------Job Family:Operational Risk------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi-) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the "" poster. View the .View the .View the

Keywords: Citi, Dallas , U.S. Consumer Business Operational Risk & Control Capacity and Financial Planning Officer- NA CBORC, Accounting, Auditing , Wilmer, Texas