Collections Analyst

Company: DuraServ Corp
Location: Coppell
Posted on: February 16, 2026

Job Description:

Job Description Job Description The Accounts Receivable (AR) Team Collections Analyst II manages and executes escalated collections processes for overdue projects. This role proactively ensures collection of outstanding invoices within an assigned portfolio, contacting customers to remind them of payment due dates and negotiating payment plans. The analyst will analyze and reconcile customer accounts to identify and resolve discrepancies, unapplied payments, and billing issues. Finally, they must coordinate with internal departments to address collection impacts and maintain accurate records, utilizing advanced skills to enhance cash flow and minimize bad debt. ESSENTIAL JOB FUNCTIONS Proactively manage and follow up on assigned accounts to ensure the timely collection of outstanding invoices Responsible for a collection portfolio of allocated accounts aging from AR30 through AR90, contacting customers via phone, email, and letters to remind them of payment due dates and negotiating payment plans when necessary. Analyze and reconcile customer accounts to identify and resolve discrepancies, unapplied payments, and billing issues, ensuring the accuracy and completeness of payment records. Coordinate with internal departments, such as sales, customer service, and billing, to address issues impacting collections while maintaining detailed and accurate records of all customer interactions in the accounting system. This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. LEADERSHIP COMPETENCY MODEL This role requires the demonstration of the following competencies: Instills Trust | Communicates Effectively | Demonstrates Customer Focus | Takes Initiative | Makes Quality Decisions | Drives Growth | Ensures Accountability | Drives Results KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of general accounting functions, accounts receivable, and collections. Skill in delivering responsive, high-quality customer service. Ability to identify and resolve problems. Detail-oriented with strong organizational skills Advanced proficiency (knowledge) with Microsoft Office 365. Expert Negotiation and communications (verbal and written) skills SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. WORK ENVIRONMENT AND PHYSICAL DEMANDS In office environment Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times PLANNED BUSINESS TRAVEL This job requires no planned business travel. EDUCATION AND EXPERIENCE High School diploma or equivalent is required. Associate or bachelor’s degree, preferred. Combining experience in accounting and finance practices of 2 or more years with education is desirable. Previous experience with accounts receivable, contract pay applications and collections). EEO STATEMENT DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.

Keywords: DuraServ Corp, Dallas , Collections Analyst, Accounting, Auditing , Coppell, Texas