ER Veterinary Receptionist
Company: Dallas Animal Emergency/ Valley Veterinary Care
Location: Dallas
Posted on: January 26, 2023
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Job Description:
Job TypeFull-time Sunday 7a-7pMonday 7a-7pTuesday 7a-2pWednesday
7a-2pFull Job DescriptionGeneral Description of Position:The
receptionist is responsible to check-in patients and providing
great customer service at the front of the house. Ezyvet experience
is a huge plus!Since the veterinary reception is the main means of
communication between the medical staff and the clients, it is his
or her job to communicate to the vet or vet techs any emergencies
that walk through the door. Other tasks may involve keeping the
waiting area clean and well organized. Upon hiring, all new
employees will be subject to a 90-day probationary period during
which time employment may be terminated as determined by
management. All requirements are subject to change by the employer
at any time.Reports to: Hospital ManagerMust be flexible on hours
and days, nights and holidays as our hours of operation
varyRECEPTIONIST DUTIES:Provide top-notch customer service.Being
attentive to client and pet needs.Identify and work compassionately
with clients in various emotional states.Work patiently with
distressed, frustrated or disgruntled clients.Answer and triage
phone calls from clients.Schedule appointments and schedule
procedures.Check-in clients.Monitor client flow from check-in to
discharge.Monitor schedule and flow.Managing record requests
between other hospitals and specialty practices.Ensure that daily
deposits balances and accurate.Discharge patients.Client
education.Assist in cleaning the hospital including but not limited
to: keeping reception desk area and lobby clean and sanitary,
taking out the trash and recycling, laundry, cleaning floors,
bathrooms, exam rooms, kitchen and kennels if needed.Process
payment transactions.Maintain proper documentation in the
electronic medical record.Relay appropriate information to/from
clients to doctors and/or management.Computer skills: Able to use
Windows based computer systems, word processing, email, web search
and other skills needed to effectively use the practice management
software program.Familiar with Cornerstone software would be
beneficialWORK ENVIRONMENT:Emergency animal hospital, work in front
of hospital, high level of client interaction. Potential for
exposure to zoonotic diseases and possible hazardous
materials.Continuing Education Requirements: None at this
timeExempt or Non-exempt Status: Non-exempt position
PI202074354
Keywords: Dallas Animal Emergency/ Valley Veterinary Care, Dallas , ER Veterinary Receptionist, Administration, Clerical , Dallas, Texas
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