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Office Administrator

Company: Americold
Location: Dallas
Posted on: January 27, 2023

Job Description:


Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to delivery on their commitments.

What You'll Do

  • Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
  • Communicate work procedures and company policies to staff.
  • Maintain records pertaining to inventory, human resources, orders, supplies, and machine maintenance.
  • Provide input to management concerning such issues as staffing decisions and procedural changes.
  • Monitor inventory levels and requisition or purchase supplies as needed.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes. Resolve customer complaints and answer customers' questions regarding policies and procedures.
  • Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
  • Coordinate the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.
  • Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
  • Plan staff meetings to relay general information or to address specific topics, such as safety.
  • Counsel employees in work-related activities, personal growth, or career development.
  • Recommend human resource actions, such as promotions, transfers, or disciplinary measures.
  • Assess training needs of staff and arrange for or provide appropriate instruction.
  • Assist with resolving human resources problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution.
  • May assist in evaluating employee performance and preparing performance appraisals.

    What Experience You Need

    • HS diploma or equivalent
    • 3+ years experience
    • 1+ year experience in coordinator/lead role

      What Could Set You Apart

      • Proven ability to juggle multiple tasks simultaneously.
      • Ability to lead employees.
      • Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines
      • Ability to communicate effectively with variety of individuals
      • Ability to pay close attention to detail.
      • Requires the ability to sit or stand for long periods of time, with frequent interruptions
      • Requires several hours per day of sitting, getting up and down from chairs, and reaching, bending, or carrying light loads
      • Requires manual dexterity with normal hand and finger movements for typical office work
      • Talking, hearing, and seeing are important elements of completing assigned tasks
      • Occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
      • Working environment is usually in an office setting, with occasional need to leave the premises
      • Occasionally works overtime, evenings, or weekends in order to complete work or to attend meetings

        What We Offer

        Our associates know the answer to the question What's in it for me? We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

Keywords: Americold, Dallas , Office Administrator, Administration, Clerical , Dallas, Texas

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