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IT Delivery Training Writer

Company: Worldwide Express
Location: Dallas
Posted on: September 17, 2020

Job Description:

Description Position at Worldwide Express IT Delivery Training Writer (Contract) 9/1/20-6/30/21 PURPOSE The Training Content Developer will create and maintain the training content for a new digital logistic system. The training will be used to train 90,000+ customers as we migrate customers from legacy systems to the new platform and delivered to customers and end users using a digital adoption platform. Essential_Duties,_Responsibilities_&_Outcomes * Responsible for working with product owners and other businesses experts to identify workflows for training and setting specific training outlines and learning objectives for each workflow * Responsible for the creation and management of training content within the digital adoption platform, including content entry, loading video content, troubleshooting and quality assurance * Create training materials using a digital adoption platform, including but not limited to action steps, video scripts, reference guides, process documents and training aids * Translate application workflows to training content based onbusiness understanding, interviews with other team members, and hands-on testing of applications * Communicate regularly with Business Analysts, Developers, and other internal staff to ensure training is accurate and effective * Work with internal teams to understand specific lesson learning objectives to create effective training for end users and customers * Ability to convey clear, concise, and accurate technical information with all stakeholders * Gather feedback from stakeholders, customers, trainers, and trainees and incorporate it into the training materials * Manage the quality control process to ensure training materials meet the highest quality standards * Maintain consistency through adherence to published styles and standards * Participate in all phases of creating training documentation including user guides, quick reference guides, videos, and other technical collateral material as assigned * Review documents written and illustrated by other team members to ensure clarity, completeness, accuracy and compliance with style guide * Work within an SAFe agile environment * Other duties as assigned What_We_Expect_From_You * Bachelor Degree required, Masters Preferred * Certifications in areas such as instructional design, educational technology or e-Learning a plus * Experience with digital adoption platforms a plus * Experience in software training, learning and development * Experience in e-learning tools * Experience in creating curriculum in a customer-facing environment * Understands adult learning principles, learning theory and instructional design models * Ability to understand application workflows and how to translate them into training materials * Exhibit professionalism, strong interpersonal and collaboration skills * Strong oral and written communication skills * Self-starter with strong organization & presentation skills * Detail oriented and desire to learn WHO ARE WE? Quite simply, we make shipping simple. Worldwide Express is a relationship company offering customers a comprehensive solution for their shipping needs, whether it be small package, less-than-truckload or full truckload. We are a local partner for our customers global supply chain, providing consultativ service from more than 125 offices across the nation. Through our relationship with UPS and a highly selective carrier portfolio, we provide our customers with a breadth of shipping options unmatched in the 3PL field. Worldwide Express has a strategic partnership with UPS for light package, domestic and international shipping to penetrate the small to medium size business sector. As UPS's largest non-retail authorized reseller in North America, our sales teams do what they do best, which is providing solutions to C-Level executives while letting UPS do what they do best: deliver more packages on time than anyone else. In addition to our relationship with UPS, WWEX has alliances with over 65 LTL, Domestic Air Freight, and International Air Freight carriers. WWEX provides tailored services and individualized shipping solutions to fit the needs of any small to medium-sized business customers. Worldwide Express is an Equal Opportunity Employer. Worldwide Express Operations, LLC and WWEX Franchise Holdings, LLC ,(collectively Worldwide Express ) strive to make employment decisions on the basis of merit, seekin the most qualified individuals in every job. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, gender identity or expression, sexual orientation, marital status, national origin or ancestry, genetics, disability, age, veteran status, or other status protected by law. All employment decisions will be based on valid job requirements or other legitimate, non-discriminatory reasons. Worldwide Express offers reasonable accommodations for individuals with disabilities in the job application and hiring process. If you would like to request such an accommodation, please contact the Vice President of Human Resources for Worldwide Express. Show moreShow less

Keywords: Worldwide Express, Dallas , IT Delivery Training Writer, Advertising , Dallas, Texas

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