Senior Systems Engineer
Company: NetScout Systems Inc.
Location: Plano, TX
Posted on: October 11, 2017
Job Description:
NetScout Systems Inc. Position: Senior Systems Engineer (Plano, Texas) Duties: Provide product and technical support to customers with
respect to deployed communications products. Resolve customer issues that
arise from the use of the deployed communications products on LTE, VoLTE or
VoWiFi networks. Troubleshoot issues related to the probes, data
integrity, and KPI performances leveraging tools such as ISA, ITA, IPI, and
IPA. Perform end to end call flows using ISA for different wireless protocols
including NAS, S1-AP, Diameter, HTTP, DNS, SIP, RTP, and IMS
architecture. Troubleshoot server issues using Unix, Linux or SQL commands.
Analyze and resolve issues and escalate as necessary to drive to
conclusion. Communicate with the customers regarding product usage, periodic
ongoing maintenance support, and software upgrades. Provide input for
technical documentation, in written or oral form, including procedures,
examples and technical descriptions. Communicate with product management
and programmers regarding technical documentation, software bugs,
and follow-up to to ensure fixes are made and supplied to the customer. Requirements: Master’s degree (or foreign equivalent) in
Computer Science, Electrical Engineering, Telecommunications
Engineering, Information Systems, or a related field and three (3) years of
experience performing end-to-end telecommunications troubleshooting on LTE
and VoLTE ne networks; or in the alternative, a Bachelor's degree (or foreign
eq equivalent) in Computer Science, Electrical Engineering,
Telecommunications En Engineering, Information Systems, or a related field and five
(5) years of ex experience as indicated above. Also requires demonstrated expertise (DE): leveraging Wireshark
to troubleshoot HTTP, DNS, GTP, SIP and RTP protocol packets; DE
utilizing Unix and Linux to perform server-side monitoring and
troubleshooting; DE p performing SQL queries to access databases and troubleshoot
network p products; and DE interfacing with external performance
engineering teams to p perform test cases, monitor networks, and resolve product bugs
and issues. To apply, submit resume referencing Job Code #PR-SSE to c careers@netscout.com.
Keywords: NetScout Systems Inc. , Dallas , Senior Systems Engineer, IT / Software / Systems , Plano, TX, Texas