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Technology Operations Manager

Company: Universal Cable Holdings Inc. dba Suddenlink Communications
Location: Plano, TX
Posted on: May 30, 2018

Job Description:

Responsible for implementing clear separation of accountabilities at

support levels 1, 2, and 3 (L1, L2, L3) to provide higher levels of service

and support. Responsible for scaling the organization to increase

responsiveness and proactivity to meet business needs. Establish an L1

Technology Operations function by identifying L1 work being performed by

Enterprise Information Technology (EIT) staff, and determining how best to

transition that work to a centralized L1 Operations team. Establish formal

run books for all alarms presented to Operations and for any batch

processing taken over by Operations with a focus on automation

opportunities and cross training for consistent delivery over time. Lead

the establishment of an Offshore / Onsite Development Center (ODC) in

partnership with the Vendor Management team to drive greater scale for EIT

at lower cost to the company. Pioneer follow-the-sun work processes that

leverage teams from multiple locations while ensuring consistently high

service levels regardless of support team. Lead the requirements

development and testing phases for the Event Management rollout ensuring

that the end product provides direct value from an L1 Operational

perspective.

Requirements: No degree and 8 years of experience managing information

technology related projects and teams. Or, alternatively, a Bachelor's

degree (or foreign education equivalent) in Computer Science, Computer

Information Systems, Computer Engineering, Information Technology or

related field and 6 years of experience managing information technology

related projects and teams. Specific skills/other experience requirements

(quantitative experience requirements not applicable to this section):

Directing a 24/7 operational function, including a Service Desk or

Operations; Monitoring information technology devices, including servers

and network devices, using industry-leading event management platforms and

tools; and Managing relationship with information technology vendors to

ensure on-time and on-budget completion of projects.

Send resume to recruit@cablevision.com and include job title and “Job Code

GCMP” in the subject line.

Keywords: Universal Cable Holdings Inc. dba Suddenlink Communications , Dallas , Technology Operations Manager, Telecom , Plano, TX, Texas

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