Audio-Visual Specialist

Company: Dallas Zoo Management
Location: Dallas
Posted on: April 1, 2026

Job Description:

Description JOB SUMMARY The Audio-Visual Specialist position contributes to the overall success of Zoo operations including a great guest experience through properly functioning audio-visual equipment. Reporting to the Director of Special Events and Attractions, the AV Specialist will be responsible for maintaining and installing in-park audio visual systems throughout the campus. In addition, this position supports events and seasonal/temporary exhibits with AV needs at the zoo. SPECIFIC DUTIES AND RESPONSIBILITIES • Maintain and monitor existing audio visual systems. Systems include built in AV in public viewing spaces, restaurants, meeting rooms, and microphones (and music) at encounters and stage shows. • Ensure installed equipment is functioning properly and escalate issues to management as needed • Set up Portable Audio-visual systems, including microphones for events and meetings in coordination with event leads and department leadership. • Works with Zoo departments to ensure AV equipment is prepared and ready for events and daily operations. • Provide basic operating instructions to staff and system users. • Serve as a first responder for system malfunctions and troubleshooting during events, and escalate issues to management in real time. • Assist with coordinating repairs and replacements of AV systems. Coordinate with vendors and contractors for on-site repairs. • Perform monthly audit of operating equipment and share findings with management to support planning and readiness. • Maintain and update system tracking databases by accurately recording equipment issues, repairs, and service history, and notify leadership of recurring or outstanding issues. • Design music playlists for general park operations, encounters, stage shows, and special events. • Respond to work orders for audio-visual equipment. • Assist with the installation and maintenance of camera and audio-visual equipment, working alongside vendors and contractors to support safety needs. • Work at heights using ladders or elevated equipment in accordance with safety guidelines. • Performs other duties as required. QUALIFICATIONS • One to three years of professional or volunteer audio video experience. • Outstanding commitment to customer service and communication skills. • Strong attention to detail with an outstanding ability to multi-task. • Ability to exercise good judgment and diplomacy in working with others. • Intermediate skill level working with hand tools and installation techniques. • Basic carpentry skills are a plus. • Must understand the value and need for meeting deadlines and communicating effectively in order to do so. • Strong customer service skills. • High degree of adaptability. Must be able to shift priorities seamlessly while remaining efficient and effective. • Self-motivated with ability to work with little or no supervision, take initiative to solve issues as they arise and accept constructive criticism as given. • Desire to be an integral part of a team and work together to accomplish goals. • Must be able to establish and maintain an effective rapport with all levels of management, employees, and Zoo guests. • Commitment to the mission and values of the Dallas Zoo. WORK ENVIRONMENT • Will work irregular hours, including some nights, holidays and weekends, as needed. • Navigate obstacles in various work environments as needed. • Exposure to heights, including climbing and working on stairs, ladders, or elevated equipment. • Tasks involve significant periods of standing or walking outside during events and photo shoots, as well as during event set-up or break-down times. • Lifting, carrying, moving, pushing, and/or pulling of objects/materials of up to 50 pounds. • Must be able to follow oral and written instructions. • Must have a valid Texas driver’s license with reliable transportation.

Keywords: Dallas Zoo Management, Dallas , Audio-Visual Specialist, Construction - Building Trades , Dallas, Texas