Service Desk Analyst (Overnight Shift)
Company: Sonic Healthcare USA, Inc
Location: Dallas
Posted on: July 2, 2025
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Job Description:
Job Description Job Functions, Duties, Responsibilities and
Position Qualifications: We're not just a workplace - we're a Great
Place to Work certified employer! Proudly certified as a Great
Place to Work, we are dedicated to creating a supportive and
inclusive environment. At Sonic Healthcare USA, we emphasize
teamwork and innovation. Check out our job openings and advance
your career with a company that values its team members! Position
Summary The Support Analyst is responsible for support ticket
management for the Information Technology (IT) departments and end
users in other business units. The individual will use a variety of
tools and techniques to identify, document and manage issues for
the Sonic user base across all departments and all applications.
LOCATION: Dallas, TX SCHEDULE: Overnight 9:30pm-6:30AM; Sunday -
Thursday FULL TIME: Benefits Eligible Requirements - Ability to
develop skills required to resolve moderately complex issues -
Working knowledge of computer hardware, operating systems and
application software - Ability to balance high quality standards
with schedule pressures and demanding environment - Strong
interpersonal and communication skills including writing,
listening, and facilitating to internal and external clients -
Ability to work independently as well as part of a team -
Proficient in the use of the Microsoft Office suite of products -
Ability to quickly grasp new concepts and apply to daily
responsibilities - Demonstrate high self-motivation to achieve
results with minimal supervision - Ability to prioritize
appropriately - Basic knowledge of information systems environments
- Demonstrate a high level of customer service with both internal
and external clients - ServiceNow ITSM Experience - Okta SSO
Experience Travel - Ability to travel 5% of the time Qualifications
Education: Required - High School Diploma/Ged Or Equivalent
Experience Experience: Preferred - Experience In Information
Technology (IT) License/Certification(Required/Preferred): - A
Certification Preferred Scheduled Weekly Hours: 40 Work Shift: 3rd
Shift (United States of America) Job Category: Information
Technology Company: Sonic Healthcare USA, Inc Sonic Healthcare USA
is an equal opportunity employer that celebrates diversity and is
committed to an inclusive workplace for all employees. We prohibit
discrimination and harassment of any kind based on race, color,
sex, religion, age, national origin, disability, genetics, veteran
status, sexual orientation, gender identity or expression, or any
other characteristic protected by federal, state, or local
laws.
Keywords: Sonic Healthcare USA, Inc, Dallas , Service Desk Analyst (Overnight Shift), Customer Service & Call Center , Dallas, Texas