Hotel Pbx Operator
Company: Le Méridien Dallas by the Galleria
Location: Dallas
Posted on: February 16, 2026
|
|
|
Job Description:
Job Description Job Description The Le Meriden Dallas near the
Galleria is hiring a full-time PBX Operator. The Hotel PBX Operator
acts as the central communication hub, managing high-volume
incoming, outgoing, and internal calls with speed and
professionalism. Key responsibilities include routing guest calls,
taking messages, managing wake-up calls, providing hotel
information, and handling emergency procedures while ensuring
exceptional customer service. Responsibilities: Call Management:
Efficiently answer, transfer, and direct calls to appropriate
departments or guest rooms, often using a multi-line switchboard.
Guest Service: Act as the "At Your Service" liaison, responding to
guest questions, requests, and concerns via phone, email, or text.
Wake-up Calls: Schedule and execute guest wake-up calls, ensuring
follow-up if calls are not answered. Emergency Handling:
Immediately manage emergency situations, such as fire alarms or
medical crises, following established hotel protocols.
Administrative Tasks: Document guest requests in logs, update the
Reader Board with daily activities, and manage paging systems.
Communication: Maintain professional telephone etiquette, ensuring
clear communication at all times. Qualifications: Communication
Skills: Strong verbal and written communication, with a clear,
friendly, and professional voice. Multitasking: Ability to handle
high-volume calls and manage multiple systems simultaneously.
Technical Proficiency: Knowledge of PBX systems, computer systems,
and Microsoft Office, particularly in logging data. Flexibility:
Availability to work shifts, including nights, weekends, and
holidays. Customer Focus: A courteous, patient, and problem-solving
attitude. About Company From the chic, mid-century, modern décor
adorning our hotel to the eclectic dining options, Le Méridien
Dallas by the Galleria is an oasis for destination shoppers and
business travelers alike. Our North Dallas hotel is located steps
from the upscale shops of the Galleria Dallas, as well as a wealth
of local corporate headquarters.
Keywords: Le Méridien Dallas by the Galleria, Dallas , Hotel Pbx Operator, Customer Service & Call Center , Dallas, Texas
