Customer Support Engineer II

Company: StackPath
Location: Dallas
Posted on: February 25, 2021

Job Description:

About StackPathStackPath is a platform of secure Internet services built at the cloud's edge. StackPath services enable developers to build protection and performance into any cloud-based solution-from apps, to games, web sites, and beyond-without needing cloud security and delivery expertise of their own. More than 800,000 customers already use StackPath services, ranging from early-stage enterprises to Fortune 100 organizations. Headquartered in Dallas, Texas, StackPath has offices across the U.S. and around the world.For more information, follow StackPath at www.fb.com/stackpathllc and www.twitter.com/stackpath.About The RoleOur Customer Support Engineers empower StackPath customer by quickly resolving customer requests, creating support documentation, working with our product and engineering teams on new features, and proactively suggesting solutions to common customer issues. Here at StackPath we pride ourselves at putting the customer first and our Customer Support team plays a vital role in shaping how we serve our customers. We are looking for passionate, intelligent, and motivated Support Engineers that want to be a part of a quickly growing team focused on collaboration and teamwork.This role will report to our: Platform Support Manager IIEssential Duties And Responsibilities* Troubleshoot and solve customer issues utilizing support tools in a timely manner.* Collaborate with team members to discover novel ways of supporting and resolving customer issues.* Investigate and analyze websites and web server's downtime.Desired Skills And Experience* Verbal and writing fluency in English is mandatory.* Customer Support or Service experience.* Experience with how the internet works, DNS, TCP/IP, Network troubleshooting, and internet routing. * Debugging skills. Must be able to investigate and analyze why a website does not work and what could be the cause. * Willingness to answer technical support phone calls.* Familiarity Linux/Unix OS and bash commands such as dig, wget, traceroutes, and nslookup. * Knowledge of HTML/CSS/JS (web development).* Web Hosting Industry experience (have you worked for or been a customer of a web hosting provider).This Job Description Is Not Intended To Be All-inclusive.StackPath is an Equal Opportunity Employer. EOE/AA M/F/D/VIf your experience and qualifications match our current needs, a member of our human resources team will contact you. We look forward to hearing from you.StackPath collects and processes personal data submitted by job applicants in accordance with our Privacy PolicyPowered by JazzHRRwp2qreGCr

Keywords: StackPath, Dallas , Customer Support Engineer II, Engineering , Dallas, Texas