Infrastructure Monitoring Engineer

Company: antuit.ai
Location: Dallas
Posted on: February 25, 2021

Job Description:

Job Location: Dallas, US / Remote - US/CanadaAbout antuit.aiAntuit.ai is the leader in AI-powered SaaS solutions, empowering world-class Consumer Products and Retail companies to digitally transform their supply chain, merchandising, marketing and omnichannel operations. Antuit.ai's executives, comprised of industry leaders from SAP, SAS, IBM, and Accenture, and our team of Ph.Ds., data scientists, technologists, anddomain experts are passionate about generating real value for our clients. Antuit is funded by Goldman Sachs and Zodius Capital.The Role:antuit.ai is looking for an Infrastructure Monitoring Engineer to join our Cloud Support team.--The perfect candidate will have excellent analysis and troubleshooting skills with attention to detail. Experience with cloud monitoring tools, observing and interpreting system dashboards, and quickly reacting to software alerts and user issues. in application development or engineering, baseline support.--Excellent communication skills needed.Responsibilities:The successful candidate will be responsible for monitoring cloud resources in the infrastructure team. Responsibilities includes, but are not limited to the following:* Diligently observe and interpret cloud monitoring dashboards and alerts.* Resolve basic issues; escalate urgent and complex issues.--Know the difference.* Coordinate with internal departments and sometimes with customers.* Be aware of customer SLA's and escalate issues if cases are taking too long to resolve.* Document all troubleshooting and issue management actions via the electronic case management system.* Schedule resources and arrange work effort to cover weekends and/or on-call shifts to be available to be engaged in response to system initiated alerts.* Monitoring case backlog to ensure we meet agreed SLA's with customers and internal KPI targets; share regular status reports with stakeholders.* Qualifications and Skills:The successful candidate will have the following profile/experience:* A bachelor's degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering or related field* 2 -5 years' experience in IT or Cloud Support Operations* Basic of Linux, AWS, Amazon Azure* Knowledge and experience of SIEM, ELK, Grafana, system load, latency and availability--is preferredInformation Security ResponsibilitiesUnderstand and adhere to Information Security policies, guidelines and procedure, practice them for protection of organizational data and Information System.Take part in Information Security training and act accordingly while handling information.Report all suspected security and policy breach to Infosec team or appropriate authority (CISO).EEOCAntuit.ai is an at-will, equal opportunity employer.--We consider applicants for all positions without regard to race, color, religion, national origin or ancestry, gender identity, sex, age (40+), marital status, disability, veteran status, or any other legally protected status under local, state, or federal law."Antuit.ai thanks all applicants; however, only those selected for an interview will be contacted. "

Keywords: antuit.ai, Dallas , Infrastructure Monitoring Engineer, Engineering , Dallas, Texas