Infrastructure Monitoring Engineer
Company: antuit.ai
Location: Dallas
Posted on: February 25, 2021
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Job Description:
Job Location: Dallas, US / Remote - US/CanadaAbout
antuit.aiAntuit.ai is the leader in AI-powered SaaS solutions,
empowering world-class Consumer Products and Retail companies to
digitally transform their supply chain, merchandising, marketing
and omnichannel operations. Antuit.ai's executives, comprised of
industry leaders from SAP, SAS, IBM, and Accenture, and our team of
Ph.Ds., data scientists, technologists, anddomain experts are
passionate about generating real value for our clients. Antuit is
funded by Goldman Sachs and Zodius Capital.The Role:antuit.ai is
looking for an Infrastructure Monitoring Engineer to join our Cloud
Support team.--The perfect candidate will have excellent analysis
and troubleshooting skills with attention to detail. Experience
with cloud monitoring tools, observing and interpreting system
dashboards, and quickly reacting to software alerts and user
issues. in application development or engineering, baseline
support.--Excellent communication skills
needed.Responsibilities:The successful candidate will be
responsible for monitoring cloud resources in the infrastructure
team. Responsibilities includes, but are not limited to the
following:* Diligently observe and interpret cloud monitoring
dashboards and alerts.* Resolve basic issues; escalate urgent and
complex issues.--Know the difference.* Coordinate with internal
departments and sometimes with customers.* Be aware of customer
SLA's and escalate issues if cases are taking too long to resolve.*
Document all troubleshooting and issue management actions via the
electronic case management system.* Schedule resources and arrange
work effort to cover weekends and/or on-call shifts to be available
to be engaged in response to system initiated alerts.* Monitoring
case backlog to ensure we meet agreed SLA's with customers and
internal KPI targets; share regular status reports with
stakeholders.* Qualifications and Skills:The successful candidate
will have the following profile/experience:* A bachelor's degree or
technical diploma in Computer Science, Electronic Engineering,
Computer Engineering or related field* 2 -5 years' experience in IT
or Cloud Support Operations* Basic of Linux, AWS, Amazon Azure*
Knowledge and experience of SIEM, ELK, Grafana, system load,
latency and availability--is preferredInformation Security
ResponsibilitiesUnderstand and adhere to Information Security
policies, guidelines and procedure, practice them for protection of
organizational data and Information System.Take part in Information
Security training and act accordingly while handling
information.Report all suspected security and policy breach to
Infosec team or appropriate authority (CISO).EEOCAntuit.ai is an
at-will, equal opportunity employer.--We consider applicants for
all positions without regard to race, color, religion, national
origin or ancestry, gender identity, sex, age (40+), marital
status, disability, veteran status, or any other legally protected
status under local, state, or federal law."Antuit.ai thanks all
applicants; however, only those selected for an interview will be
contacted. "
Keywords: antuit.ai, Dallas , Infrastructure Monitoring Engineer, Engineering , Dallas, Texas
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