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ServiceNow - Lead Application Support Engineer - SME

Company: Talent Search PRO
Location: Dallas
Posted on: November 23, 2021

Job Description:

What you'll do:

  • Support company applications by providing monitoring, application, and system support for company's's production application services client facing environments.
  • Provide 24x7 support for event monitoring, incident triage, escalation and be a part of a 24/7 on-call rotation.
  • Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage
  • Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
  • Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met.
  • Provide support for change management approval, execution for company's production application services
  • Client support team engagement to assist with application related incidents, client testing and integrations
  • Disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting
  • Access administration for application access to company's production application services
  • Support management of resources that are involved in maintaining the host operating system on UNIX, Vmware and Windows servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems.
  • Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriatelyQualifications
    • Minimum of 6 years of related experience..
    • Development experience with ServiceNow, SalesForce or Robotic Process Automation (RPA, BluePrism) applications preferred
    • Bachelor's degree required with Masters preffered, or equivalent experience

Keywords: Talent Search PRO, Dallas , ServiceNow - Lead Application Support Engineer - SME, Engineering , Dallas, Texas

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