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Network Engineer

Company: Apex Systems
Location: Dallas
Posted on: January 16, 2022

Job Description:

One of our clients is looking for an ARR Azure Network Engineer!

Title of Position: ARR Azure Network Engineer, similar to a tier 3 tech supportStart Date: ASAP/By end of monthContract type (contract-to-hire, contract only, direct hire): ContractLocation: 100% remote. However, candidate must reside in or around: Charlette, NC, Las Colinas, TX, Fargo, ND, Sammamish, WA, or Atlanta, GA.Contract Length: Up to 18 monthsShifts: Training can take up to 3 months and will be standard 8-5. However, after can be ANY shift, (mon-fri 8 hour day OR 4 days 10 hour shifts and more flexible the better like working PT time 11-8 OR weekends). Hours available: 6 am to 6 pm PST- 7 days a week, traditional schedule: 4 days, 10 hour shifts.*the more flexible the better*
Job Description

  • Be available to take ownership of new cases and escalations via telephone and Web and provide support to enterprise customers and partners.
  • Scope a customers issue by collecting the relevant facts; investigate the problem by doing your own research and by involving other teams as needed.
  • Consult and collaborate with your immediate peers or colleagues around the world. Escalate to management as necessary, acting internally as a customer advocate and keeping the customers informed. Collaborate with management and engineering to resolve service issues.
  • Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
  • Document your technical work and research in detailed and comprehensive manner.
  • Prioritize your work to accomplish the most important and urgent requests first. - Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns before they become problems.
  • Opportunity to work on a very well known tech team and gain Cloud experience.
  • Unique opportunity to collaborate with different aspects of Azure like infrastructure, VM, and azure networking.
  • Chance to work with the engineering group, top strategic customers, and grow ones skillset.

    Must have skills/technologies:
  • 5+ (ideally) years of Network Engineer experience
  • SME around DNS/TCP/IP
  • Azure Networking and Azure DevOps experience
  • Cloud experience- AWS, Azure, or cloud
  • Comfortable communicating with up to C level executives
  • VPN or load balance experience
  • Networking experience
  • Customer service experience
  • Excellent customer service

    After applying, if you have any questions or concerns please reach out via LinkedIn recruiter and/or email me (etingley@apexsystems.com).
    EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.by Jobble

Keywords: Apex Systems, Dallas , Network Engineer, Engineering , Dallas, Texas

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