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Virtual Desktop Infrastructure Engineer - Mid level

Company: USAA
Location: Prosper
Posted on: May 16, 2022

Job Description:

Purpose of JobWe are seeking a talented mid-level Virtual Desktop Infrastructure Engineer for our San Antonio or Plano TX facilities.USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual days' onsite are resolved between each employee and the employee's manager. Infrastructure Engineer responsible for creating, modifying, maintaining and supporting infrastructure and individual system components that enable business functions and IT Services. Balance availability, security, efficiency and functional requirements to help provide an optimized production service. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled.The candidate selected for this position will work with a team of highly knowledgeable and motivated engineers on the Compute Operations team within the Workforce Digital Services department. The candidate will have the opportunity to support mission critical components of USAA's virtual desktop environment.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.About USAA ITOur most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.Tasks:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Designs scalable infrastructure with minimal oversight, implements system change with consistency and autonomy, automates service delivery and maintenance tasks, and builds monitoring and tooling for systems.
  • Resolves complex production issues with independence by troubleshooting complex systems independently
  • Analyzes complex outages in order to identify opportunities
  • Experiments with new patterns and technologies
  • Understands and consistently exercises engineering best practices, concepts, and patterns.
  • Understands the customer and identifies solutions and ideas for the customer with some assistance.
  • Evaluates potential solutions with some oversight.
  • May begin mentoring junior engineers.Minimum requirements:
    • Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree OR Certification from an approved technical field of study.
    • 4 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s).When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.Preferred experience:
      • Experience with Windows OS, VMware ESX based virtualized server infrastructure, and LAN/WAN/Firewall/VPN network technologies
      • Experience with Citrix technologies, including CVAD (Citrix Virtual Apps and Desktops, Citrix NetScaler, Web Interface/StoreFront, Citrix Provisioning and Machine Creation Services (MCS), App-V Integration, Citrix AppLayering, Citrix Workspace Environment Manager, Citrix Cloud Control Plane.
      • Experience in implementing end-to-end Citrix Desktop Virtualization, Virtual Workspace & Application Delivery solutions.
      • Experience in configuring and managing complex Citrix environments containing XenApp, XenDesktop, NetScaler, Storefront, Firewalls, and other supporting technologies.
      • Extensive PowerShell scripting experience.
      • Experience leveraging performance management tools to identify and tune virtual desktops and supporting infrastructure LoginVSI
      • Experience with Microsoft Azure.
      • Extensive experience supporting and troubleshooting Citrix related products in a large, corporate environment.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation:USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $88,200 - $158,900* Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours. Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details.USAA Total RewardsRelocation assistance is Not Available for this position.

Keywords: USAA, Dallas , Virtual Desktop Infrastructure Engineer - Mid level, Engineering , Prosper, Texas

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