Principal Presales Solutions Engineer - Cisco UCCE Solutions - Remote - US
Company: TTEC
Location: Dallas
Posted on: June 25, 2022
Job Description:
At TTEC Digital, we are a leading global customer experience
technology and services company focused on the design,
implementation, and delivery of transformative customer experience
for many of the world's most iconic and disruptive brands. We
deliver outcome-based customer engagement solutions, designing and
building human-centric, tech-enabled, insight-driven customer
experience solutions for clients. TTEC blends strategic consulting
and cloud-based technology platforms to design and build innovative
customer experiences, all powered by insights.We attribute our
success to our talented team of professionals who are passionate
about the drive for results and providing best in class service to
our clients. - We currently have a need to hire an experienced
Principal Presales Solutions Engineer to help develop leads and
build partner relationships in support of our business development
efforts. - -Your knowledge and experience in the Cloud contact
center, intelligent automation, digital channels, journey
orchestration, voice self-service and conversational Bot solutions
and Cisco Contact Center (UCCE, PCCE, Webex CC, Webex CCE, Webex
Connect and Webex Experience Management) and Collaboration
solutions (Webex Calling, Meetings, Events, etc.) -will be the key
for success. - We offer a highly competitive compensation package
that includes a base salary and quarterly upside earning potential.
- What you'll be doing:
- Develop Leads and Partner Relationships: -
- Develop and maintain relationships with key vendor partners
such as Cisco, Verint, Google and other related Contact Center
technology vendor or service providers
- Leverage relationships and sales track record to obtain leads
from partners through direct communication, and coordination with
TTEC Business Development Managers
- Participate in initial data gathering and lead qualification
with the prospective Client
- Develop Business / Technical Needs:
- Participate in client requirements discovery meetings with
Senior Business and/or IT Execs down through Middle Management
and/or Analysts
- Leverage TTEC's Solutions Framework in informal requirements
meetings or facilitated workshops
- Document critical business and/or IT requirements and
"compelling events" requiring the client to make a change
- Develop Solution Design / Configuration / Viability:
- Conduct solution design meetings with partners and/or client
personnel to confirm solution scope and the design required to
fulfill requirements
- Review detailed design solutions including bill of material
configurations, logical call flows, and architecture diagrams
- Communicate and collaborate with delivery teams to develop
timeline and staffing professional services' estimates
- Develop 'Solution Review' presentations
- Participate in field Professional Services and Managed Services
communications with partner Product Managers to resolve pre-sales
design and configuration questions
- Develop and Present Solutions to the Client / Support Deal
Closure -
- Assist in the development of Proposals and SOWs using standard
TTEC templates
- Lead product demonstrations to Client, coordinating with TTEC
and Vendor demo leads to ensure what is demonstrated highlights
TTEC's story and meets the client's requirements
- Provide a lead technical role for RFP Response Development,
driving the technical design
- Coordinate preparation of materials and manage to completion
the partner and internal Bid Assurance processes.
- Participate in Client Meeting Solution Reviews - together with
TTEC and partner personnel
- Contribute to ROI Business Case Analyses
- Provide insights on product improvements, TTEC process
improvements, template development, etc.
- Provide insights on competitor service offeringsWhat skills you
will bring:
- 3 to 5 years presales experience designing complex Cloud
contact center, itelligent automation, digital channels, journey
orchestration, voice self-service and coversational Bot solutions
and Cisco Contact Center and Collagoration solutions. - -
- 1 to 3 years design and architecture experience working with
Cisco Contact Center (UCCE, PCCE, Webex CC, Webex CCE, Webex
Connect and Webex Experience Management, Google CCAI) and
Collaboration solutions (Webex Calling, Meetings, Events, etc.) -is
preferred.
- Ability to think critically and logically articulate technical
recommendations into customer business value - both verbally and
through compelling presentations and proposals - What we
offer:Benefits available to eligible employees include the
following:
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time offWho we are: - TTEC is
a leading global customer experience technology and services
company focused on the design, implementation and delivery of
transformative customer experience for many of the world's most
iconic and disruptive brands. We deliver outcome-based customer
engagement solutions through -TTEC Digital our digital consultancy
that designs and builds human centric, tech-enabled, insight-driven
customer experience solutions for clients and TTEC Engage our
delivery center of excellence, that operates customer acquisition,
care, fraud prevention and detection, and content moderation
services. Founded in 1982, our nearly 60,000 employees operate on
six continents across the globe and live by a set of
customer-focused values that guide relationships with clients,
their customers, and each other. We were founded on one guiding
principle: customer experiences that are simple, inspired, and more
human deliver lasting value for everyone. Your role brings that
principle to life.--- -For more information about TTEC, visit
ttecjobs.com or search #ExperienceTTEC throughout social media to
engage in the global conversation"TTEC is proud to be an equal
opportunity employer. TTEC embraces and is committed to building a
diverse and inclusive workforce that respects and empowers the
cultures and perspectives within our global teams. We strive to
reflect the communities we serve by not only delivering amazing
service and technology, but also humanity. We make it a point to
make sure all our employees feel valued and comfortable being their
authentic selves at work. As a global company, we know diversity is
our strength. It enables us to view projects and ideas from
different vantage points and allows every individual to bring value
to the table in their own unique way. But don't take our word for
it - check out some our women in leadership and diversity awards on
TTECjobs.com."#LI-BB2#LI-REMOTE
Keywords: TTEC, Dallas , Principal Presales Solutions Engineer - Cisco UCCE Solutions - Remote - US, Engineering , Dallas, Texas
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