Field Service Engineer
Company: Ipsen International Inc
Location: Dallas
Posted on: June 25, 2022
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Job Description:
Ipsen USA is the industry leader for versatile heat treatment
systems and advanced process technology. Our advanced equipment is
developed for Aerospace, Automotive, Energy, Medical, Tool & Die,
and other various industries across the globe.Ipsen International
IncDescription:
Summary:Plans and coordinates assignments as directed by the
Regional Service Manager, this shall include installation and
startup of new Customer equipment, upgrading existing equipment,
troubleshooting technical problems, preforming scheduled
maintenance and calibration services. Must be able to establish
good working relationships with customers through positive results
and to promote other service and part offerings on existing
equipment including our ability to work on Brand X equipment
eliminating future operational or service difficulties. Essential
Duties and Responsibilities include the following. Installs and
starts up new equipment, or modifies existing equipment at
customer's facility to ensure proper operational functionality
according to the equipment specification, and scope of work
outlined in the Sales Order or Field Service work
instruction.Provides on-site technical assistance to help repair
equipment, reviews equipment reports and documentation from the
customer and other field representative's to aid in
trouble-shooting equipment faults. Than tests and inspects
equipment to determine root cause of the malfunction.Analyzes
results and makes a recommendation for repair or replacement of
faulty components, or other corrective actions.Coordinates problem
solving activities through central support structure including,
Tech Support, AMS Parts group, engineering, or customer service
managers, to expedite required repairs.Maintains records of
customer site visits, and detail service reports of work performed
on equipment. Reports are directed to the RSM and service
administrator on a weekly basis. Analyzes reports of technical
problems to determine trends of faulty designs, (design,
production, service, maintenance processes) and makes recommends
for modifications to eliminate reoccurring problems.Provides a
communication link between the Customer and the RSM to ensure that
expedient and quality service is provided to the customer.Upon
assignment of new projects, the FSE will reviews project scope of
supply and the budget allowance and work within the allocated
parameters. If an issue arises they must be reported to the RSM
immediately.During slow or open time, the FSE engineer will
schedule curtesy customer visits to inspect equipment and advise
customers to any potential service needs.Develops and conducts
customer training on the equipment in a safe manor covering both
the equipment and related components. Demonstrates advanced
concepts while promoting an environment that encourages questions
and involvement for trainees, team members and customers.Works with
FSE to train on required skillsets by: utilizing training handouts
or bulletins based on field investigations, engineering changes,
and overall knowledge of products and company offerings. When
possible, shadowing to accomplish on the job execution of training
activities. Utilizes any open or indirect time to prioritize any
potential training with the FSE. Works with RSM and FSE to schedule
any open time for continuous training via shadow on job training.
Competencies:To perform the job successfully, an individual should
demonstrate the followingcompetencies:Design - Generates creative
solutions; Translates concepts and information into images;Uses
feedback to modify designs; Applies design principles; Demonstrates
attention todetail.Problem Solving - Identifies and resolves
problems in a timely manner; Gathers andanalyzes information
skillfully; Develops alternative solutions; Works well in
groupproblem solving situations; Uses reason even when dealing with
emotional topics.Project Management - Develops project plans;
Communicates changes and progress;Completes projects on time and
budget.Technical Skills - Assesses own strengths and weaknesses;
Pursues training anddevelopment opportunities; Strives to
continuously build knowledge and skills; Customer Service - Manages
difficult or emotional customer situations; Responds promptlyto
customer needs; Solicits customer feedback to improve service;
Responds to requests for service and assistance; Meets
commitments.Oral Communication - Speaks clearly and persuasively in
positive or negative situations;Listens and gets clarification;
Responds well to questions.Judgment - Supports and explains
reasoning for decisions; Makes timely decisions.Planning/Organizing
- Uses time efficiently; Organizes or schedules other people and
theirtasks.Professionalism - Reacts well under pressure; Treats
others with respect and considerationregardless of their status or
position; Follows through on commitments.Quality - Demonstrates
accuracy and thoroughness; Applies feedback to
improveperformance.Safety and Security - Observes safety and
security procedures; Determines appropriateaction beyond
guidelines; Reports potentially unsafe conditions; Uses equipment
andmaterials properly.Attendance/Punctuality - Is consistently at
work and on time; Ensures work responsibilitiesare covered when
absent; Arrives at meetings and appointments on time.Dependability
- Follows instructions, responds to management direction;
Takesresponsibility for own actions; Keeps commitments; Commits to
long hours of work whennecessary to reach goals.; Completes tasks
on time or notifies appropriate person with analternate plan.Mentor
Training- Demonstrates Strong technical and training knowledge as
it relates to guiding new hires through the various SOW they will
be expected to support, conducts training of FSE with respect and
patience.Qualifications: To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. Education and/or Experience:High School Diploma or
GED equivalent required. Two year college or Tech School; or two to
four years related experience and/or training; or equivalent
combination of education and experience.Language Skills: Ability to
effectively present information and respond to questions from
groups of managers, clients, customers, and the general public.
Mathematical Skills: Ability to calculate figures and amounts,
proportions, percentages, area, circumference, and volume. Ability
to apply concepts of basic algebra and geometry, service area,
volume and pressures. Reasoning Ability: Ability to solve practical
problems and deal with a variety of concrete variables in
situations where only limited standardization exists. Ability to
interpret a variety of instructions furnished in written, oral,
diagram, or schedule form. Computer Skills: To perform this job
successfully, an individual should have basic knowledge of Database
software; Internet software; and Spreadsheet software, and Enhanced
knowledge of PLC programs, RS Logics and Wonderware. Electrical
Skills: Ability to install troubleshoot and repair simple and
complex electrical circuits. Ability to document changes to an
electrical circuits and ability to read Electrical drawings.
Mechanical Skills: Has skills required to oversee and conduct
installation of complex equipment as well as troubleshoot and
repair using the correct tools necessary to prevent damage to
personnel or equipment. Ability to perform PM work on pumps, motors
and valves. Other Qualifications: Must have a current, valid
driver's license and service automobile insurance coverage as
stated in the Ipsen Travel Policy. Position required travel up to
90% of time, mostly domestic with occasional international.
Physical Demands:The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to performthe essential functions. While performing
the duties of this Job, the employee is regularly required to
stand; walk;use hands to finger, handle, or feel and talk or hear.
The employee is frequently required to reach with hands and arms.
The employee is occasionally required to sit; climb or balance;
stoop, kneel, crouch, or crawl. The employee must regularly lift
and /or move up to 25 pounds, frequently lift and/or move up to 50
pounds and occasionally lift and/or move up to100 pounds.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
Requirements:
PI180167606
Keywords: Ipsen International Inc, Dallas , Field Service Engineer, Engineering , Dallas, Texas
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