Visualization Technical Support Engineer
Company: Forsta
Location: Dallas
Posted on: August 7, 2022
Job Description:
Who We AreCompany DescriptionForsta is the new brand for the
merged businesses of FocusVision and Confirmit & Dapresy, and is a
full-spectrum, Customer Experience and Research Technology
solutions provider, servicing professional client enterprises
directly. Our technology allows our clients to gather, analyze and
share data for Voice of the Customer Programs & Market Research. If
you want to join an exciting growth brand, then we are your natural
choice.Job DescriptionVisualizations Technical Support Engineer
(Data Support Manager)We are looking for a well-organized,
collaborative and tech-savvy individual to join our global
Technical Support team as a Visualizations Technical Support
Engineer (Data Support Manager).As a Visualizations Technical
support consultant, you will be guiding customers and internal
teams through their challenges with our software, Forsta
Visualizations, by becoming a Forsta Visualizations specialist and
understanding clients' business, needs and wants. You will be
working directly with US clients and potentially during US work
hours (Eastern Standard Time).You AreYou will work closely with
members of Technical Support, Project Management, Account
Management, IT, Sales, and Operations teams to ensure that the
Forsta Visualizations tool consistently exceeds customer
expectations, which is why:
- An organized and data-driven person who can calmly and quickly
adapt to dynamic and fluid environments
- A confident, collaborative, and creative problem-solver who
leads by example
- Comfortable in an "all hands-on deck" environment where
everyone is willing to roll-up their sleeves and do work outside of
their official role to help get the job done
- Challenge-ready - not looking for a typical 9-5 job, but rather
you are looking for a rewarding career with opportunity for
growth
- Curious and solution driven. You get a kick from solving client
challenges
- Comfortable working directly with C-suite level
stakeholders
- Flexible to work during US work hours (EST)Qualifications
- Strong leadership and interpersonal skills
- Associates/Bachelor's degree in Data Sciences or Data Analysis
would be great for this role
- 2-3 years' experience in a similar environment (Application
Support) with comparable responsibilities is preferred, but
equivalent experience will be considered.
- Fluent English both written and spoken
- Good knowledge of Excel and SPSS
- Outstanding communication skills and the ability to work with a
wide range of personalities
- Demonstrated understanding of technology & ability to leverage
technology effectively
- High social skills and are service-minded
- The ability to work in a matrixed, cross-functional
environment
- Experience from market research industry (a plus)What We
OfferAdditional InformationForsta is a great place to advance your
career, and we have an amazing culture. To those of us who already
work here, Forsta is more than "just another job". We work hard,
but Forsta is an employer that provides ample opportunities to
learn, grow, and express creativity. The management team has an
open-door policy and encourages collaboration at every point in
every process. Our team members are much more than just co-workers
- we're all friends working toward a common goal.
- Opportunity to work in a fast-paced, market leading SaaS
company, with colleagues and customers from all over the world and
an experienced executive leadership team
- Exciting challenges in an international environment
- Competitive salary and regular performance reviews
- Flexible location and working environment - possibility to work
from home
- Benefits like generous vacation days, employee referral
bonuses, Employee Support Program, Internal Mobility program,
etc.
- and many more---Interested in joining a great team?If you have
the qualifications listed above and want to join a great team,
apply now!#INDOur privacy policy can be found here:
https://www.forsta.com.privacy.html
Keywords: Forsta, Dallas , Visualization Technical Support Engineer, Engineering , Dallas, Texas
Didn't find what you're looking for? Search again!
Loading more jobs...