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Field Applications Service Engineer

Company: Orion Talent
Location: Dallas
Posted on: February 12, 2024

Job Description:

Position Details:
Title: Field Applications Service Engineer
Location: TX - Can live in DFW area, Austin, or Houston (must be able to travel via airport)
Shift: Day shift, typically M - F
Compensation: $90K - $95K base depending on experience and qualifications plus OT; home office set up - smart phone, laptop, expense account will also be provided. With the expected travel and OT, potential compensation is $100k+.
Benefits: Medical, dental, vision and 401K (see website for more information)
Travel: Expect up to 80% to support training and familiarization of the customer base. Travel will be via air/road and within the Americas.

The Field Service System Engineer is responsible for on-site repair or services of Company materials analysis systems at the customer site. This job is approximately 70%-80% domestic. This is a position geared for those that enjoy autonomy with minimal supervision and ownership of their work.

--- Conduct on-site customer installation, service support, limited telephone support, hardware and software configuration, troubleshooting, and maintenance support for Company products.
--- Ensure repaired systems meet operating specifications, documenting service performed.
--- Propose design enhancements and improvements.
--- Read and interpret schematics and electrical diagrams through to the component level.
--- Isolate the system fault at the component level for electronic, vacuum, and mechanical systems and repair.
--- Document work performed in a service report.
--- Complete billing or warranty documentation as needed.

--- Experienced service technician of complex lab equipment and systems, i.e. electron microscopes (TEM/SEM), sample preparation equipment, or semiconductor equipment is required.
--- Bachelor's degree in physics or chemistry, or material science or equivalent
--- Must be a self-starter, able to work with minimal supervision in an isolated
--- Ability to approach problems with a sense of ownership, enthusiasm and innovation with strong client service attitude.
--- Ability to work on complex learning and development problems as well as teach highly technical information is essential.
--- Ability to interface with people at all
--- Good oral and written skills in
--- Ability to frequently Mainly in the US with some international travel possible.
--- Strong customer service ethos with ability to train /teach technical information to users.

Keywords: Orion Talent, Dallas , Field Applications Service Engineer, Engineering , Dallas, Texas

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