Senior Digital Workplace Operations Engineer
Company: Fisher Investments
Location: Plano
Posted on: May 18, 2024
Job Description:
It's an exciting time to be a member of the Fisher Investments
Technology Department. We are looking for an Senior DWP Endpoint
Management Operations Engineer to support our Infrastructure and
Operations team. If you are looking for an opportunity to make a
difference as we develop scalable and strategic solutions to
support our global growth, we want to hear from you!
The Opportunity:
This Senior Digital Workplace Endpoint Management Operations
Engineer role is responsible ensuring efficient and effective
operational support for endpoint management and application
deployments across the global organization. You will be responsible
for various aspects of device management, including software
packaging, operating system deployment, patch management, and
supporting security compliance of the deployments. You will work
closely with cross-functional teams, collaborate on deployment
needs, and implement process improvements to align with our IT
strategy. You will report to the DWP Infrastructure Operations Team
Lead.
The Day-to-Day:
- Administer SCCM automated software delivery through Software
Center along with creating, maintaining, and deploying desktop
images.
- Primarily responsible for deploying Windows to desktops,
patching Windows to all Windows endpoint devices, and deploying
software to all Windows endpoint devices.
- Create documentation for infrastructure and SCCM changes.
- Continuously monitor, maintain, and support our servers using
Microsoft and third-party tools, applying performance and security
patches and monitoring backups
- Document, implement, and adapt procedures and guidelines.
- Perform Tier II/III troubleshooting of issues on client
workstation systems.
- Create and document support processes and knowledge articles
using the ServiceNow knowledge base to enhance support
efficiency.
- Collaborate with product development teams to ensure products
are compliant.
- Monitor endpoint device compliance with configuration
management baselines and to improve non-compliant devices.
- Produce compliance reports and analyze data to determine trends
and identify gaps to be addressed.
- Be an escalation point for Service Desk and Global User
Services technicians, offering expertise and guidance in resolving
complex endpoint-related issues.
- Help gather requirements, current state, and future state
analysis, including participating in process mapping sessions to
improve endpoint management processes.
- Create and deploy Intune configurations, policies, and
settings.
- Support and troubleshooting for Windows Autopilot
- Identify, analyze, and resolve system problems with both
short-term workarounds and long-term solutions.
- Package software and updates for deployment in the test and
production environments.
- Develop security baselines based on the recommendations from
the Engineering and Security teams and ensure device policies and
remediation are implemented..
- Create reports on device compliance, application deployment,
patch management, and software inventory.
- Ensure that device patching is planned, tested thoroughly, and
deployed with minimum service disruption while meeting Corporate IT
and Cyber Security standards.
- Troubleshoot and resolve SCCM client health issues that prevent
patches from automatically installing.
- Monitor workstation patch compliance and manually install
patches to meet Corporate IT standards.
- Monitor server patch compliance and manually intervene to
install patches during scheduled server maintenance window.
- Develop advanced scripts using PowerShell, Batch or VBScript
for both Windows 7 and Windows 10 to automate software removal or
mitigate identified vulnerabilities.
- DaaS Engineering and delivery of Service
Your Qualifications:
- 5+ years of experience with SCCM, security patching and
providing end-user device support
- Strong governance and security expertise and in managing risks
for end-users
- Lean and agile mindset for efficient endpoint management
- Intune experience, supporting software packaging and
patching
- Experience of packaging, testing, deployment, and issue
remediation
- Experience with Azure Active Directory and Windows
Autopilot
- Solid knowledge of PowerShell scripting
- BA/BS in a technical discipline or equivalent experience
Why Fisher Investments:
We work for a bigger purpose: bettering the investment universe. We
take great pride in our inclusive culture, our learning and
development framework customized for every employee, and our Great
Place to Work Certification. It's the people that make the Fisher
purpose possible, and we invest in them by offering exceptional
benefits like:
- 100% paid medical, dental and vision premiums for you and your
qualifying dependents
- A 50% 401(k) match, up to the IRS maximum
- 20 days of PTO*, plus 10 paid holidays (*17 days of PTO and 3
days of sick time for California employees)
- Family Support programs including 8 weeks Paid Primary
Caregiver leave, adoption assistance and back-up child care
- $10,000 fertility, hormonal health and family-forming
benefit
- Opportunity to participate in our hybrid work from home
program. This program is subject to change. Based on tenure and
performance eligibility, you will have the opportunity to work from
home up to 75days per year
FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER
Keywords: Fisher Investments, Dallas , Senior Digital Workplace Operations Engineer, Engineering , Plano, Texas
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