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noc engineer

Company: Masergy Communications
Location: Plano
Posted on: September 15, 2018

Job Description:

OverviewWe are seeking Tier I Network Operations Analysts with previous knowledge and troubleshooting abilities on TDM T1's, DS3's etc. We are also seeking candidates with skills in routing protocols and troubleshooting network issues. The Network Analyst directly supports a global environment and is responsible for frontline surveillance and troubleshooting of customer WAN connections. Candidate must be flexible to work shift hours and be available for one weekend day (Sat or Sun). This is a full-time position with competitive compensation and benefits. A successful candidate will be a quick thinker, able to multitask several issues at once and fast learner. If you are not familiar with LAN/WAN technologies please do not apply.

If you do not have previous experience supporting enterprise customers please do not apply.

Masergy is not an automated environment. The Network Operations Center Analyst (Tier 1) performs routine tasks to maintain network and server equipment while relying on instructions and pre-established guidelines to perform job functions.Responsibilities




  • Utilize monitoring tools to proactively identify problems with systems, applications, and networks.
  • Provide excellent customer service while corresponding with customers via telephone and email.
  • Follow detailed instructions to perform advanced network break/fix functions.
  • Document all pertinent information within MASERGY trouble ticket system.
  • Advanced network related projects including documentation of assets and physical labeling of server/network devices.
  • Contact internal and external customers proactively regarding service affecting outages.
  • Ability to be flexible and successfully respond to multiple work pressures, with a sense of urgency


    Qualifications




    • Bachelor's Degree in computer science or related field.
    • Advanced knowledge of LAN/WAN technologies and topologies.
    • Experience troubleshooting Enterprise-level Switches and firewalls
    • Advanced knowledge of Firewall Policies and blocking
    • Advanced ability to troubleshoot Quality of Service and settings
    • Core understanding of OSI Layers 1-7 with an emphasis on Layer 2 and Layer 3
    • Advanced knowledge of Network routing
    • Advanced Troubleshooting skills with various telecom circuits (T1, E1, DS3, OC3, etc.)
    • Excellent written and verbal communications.
    • Communicates clearly and in an understandable manner with a wide range of people such as peers, managers, customers, vendors, distributors, and the general public. Projects good customer relation skills in both face to face and telephone contact.

      Keywords: Masergy Communications, Dallas , noc engineer, Engineering , Plano, Texas

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