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Program Director

Company: AMN Healthcare
Location: Dallas
Posted on: September 17, 2020

Job Description:

The Program Director--delivers relationship management and account oversight of AMN's Nursing MSP accounts by cultivating successful client relationships, and collaborating with internal and external partners to design and execute account strategies - including expansion of AMN service offerings- to increase revenue, market share, fill rate and overall customer satisfaction.Job Tasks:-- Maintain and assist in expanding MSP client relationship through direct contact to increase utilization of AMN services, assist with facility order projections, cross-sell AMN services, review and share best practices across MSP clients, and resolve escalated service calls in order to position AMN as a critical partner in the clients' success.Review and interpret MSP contractual terms to keep internal partners and clients (i.e. Client, AV, Recruitment, Billing) educated and informed of contractual obligations and manage changes in scope of Statements of Work.As applicable to each client, participate in execution of MSP Program Maturity ModelCreate and submit reports to clients in order to communicate activity, key metrics, and strategy development.Develop and present customized Business Reviews to client to communicate recent activity and overall effectiveness of the relationship between AMN and the MSP client.Facilitate strategic planning process with client, in conjunction with Business Reviews, to identify needs for process improvement, discuss product/service expansion opportunities, or system upgrades. Engage Solutions Design Architect as required.Communicate strategic account management information and progress-to-goals to AMN executive leadership through presentations, reports, and meetings in order to maintain accountability, set goals, and develop strategies to overcome obstacles.Lead and manage the Account Management team for non Travel Nursing areas.Facilitate weekly team meetings and 1:1 meetings with Account Managers to conduct training, monitor progress to goals, coach, strengthen communication, and collaborate on process improvement in order to reach team production objectives.Education, Certifications & Experience-------------- Minimum Education/Certifications:-- Bachelor's DegreeMinimum Experience:-- 2-3-- years in managed services oversight, large account program management, or similar industry related sales, account management or service delivery experience.Preferred Experience1-2 years in healthcare industryRespect--?--Passion--?--Continuous Improvement--?--Trust--?--Customer Focus--?--Innovation------ AMN Healthcare is an EEO/AA/Disability/Protected Veteran Employer We encourage minority and female applicants to apply We value professionalism in everything we do - this includes the professional presence we project as we interact with internal and external customers.

Keywords: AMN Healthcare, Dallas , Program Director, Executive , Dallas, Texas

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