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IVR Routing Project Manager

Company: Digital Minds Technologies Inc.
Location: Dallas
Posted on: November 24, 2020

Job Description:

Exact Work Location Dallas, TX however virtual is ok during COVID Description Serves as a Project Manager ndash communicates and deploys roadmap of features for product, also working to ensure resourcing to realize roadmap with Product Managers. Assist with grooming of User Stories for all product changes and works with Product Owners and Developers to translate functional requirements into technical specs. - Serves as the central resource between business and developers for all phases of software development lifecycle, including scoping, design, development, test, deployment, organizational change, and production support. - Organizes cross-functional discussions and activities to ensure successful development and implementation of all product enhancementschanges, ensuring work is completed on schedule and within budget constraints. - Serves as representative for the product and its users in all projects that would require potential modifications, upgrades and maintenance of the product or product line. - Collaborate on a continuous basis with other IT leads and product management track leaders, reviews impact of upcoming new features, identify requirements and include these in the proper projectrsquos roadmap and in Capital Planning. - Regularly work with IT leaders on technical issues and platform performance improvements. - Define requirements that promote scalability of Platforms. - Set and measure critical metrics to drive product planning and optimization of IVR and Voice product. - Communicate clearly in both spoken and written form. Key Qualifications 2 yearsrsquo work experience in voice user interface design for IVR, consumer products, Conversational Agents or Voice Assistant (Siri, Alexa, Google Assistant). Knowledgeable experience in Contact Center Technologies such as Computer Telephony Integration, Call routing, VoIPSIP etc. Experience in Machine Learning NLP systems in a multi-lingual setting, TTS, and managing voice personas. Advanced knowledge of the software development lifecycle (SDLC), project and product management (PMP, SCRUMAgile, Waterfall) methodologies, user acceptance testing (UAT), and business analysis Proven experience in Microsoft Teams and Azure DevOps (VSTS) Proven experience in articulating, negotiating, and refining design solutions with partners using data and design standard methodology, You are self-motivated and curious with demonstrated creative and critical thinking capabilities and an innate drive to optimize. Have a high tolerance for ambiguity and ability to connect and synthesize. Influence decisions with excellent verbal and written communications skills. Strong abilities in sketching, mocking up, and evaluating interaction design.

Keywords: Digital Minds Technologies Inc., Dallas , IVR Routing Project Manager, Executive , Dallas, Texas

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