Account Manager
Company: Nordson
Location: Dallas
Posted on: January 15, 2021
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Job Description:
Job Summary The Account Manager (Field Service Specialist)
primarily services, provides technical support and sells
application equipment and parts within an assigned territory and
customer base. This position will be based remotely with the ideal
candidate being located in the DFW area. Essential Job Duties and
Responsibilities * Provide on-site technical support directly to
customers of Nordson Adhesive Dispensing Systems Support may be in
the form of start-up assistance, preventative maintenance,
troubleshooting and repair, training or general technical
counseling * Meet or exceed yearly assigned sales budget in
coordination with Application Specialist (sales) territory
representative * Coordinate efforts and assist Application
Specialist with technical product and customer support,
troubleshooting and training * Interface with Application
Specialist and Account Coordinator to maximize the opportunity for
sales of specialized equipment or other Nordson Adhesive systems
and parts to existing customer base and prospects * Identify new
technologies for equipment as required based upon application,
customer and field engineering needs, and recommends best solution
to improve customer operations * Prepare and promptly submit all
administrative and technical reports as requested to Regional
Manager and advises of all field tests or installation requirements
that need assistance from Application Engineering, Existing
Equipment Engineering, and territory Application Specialist *
Responsible for auditing, documenting and updating customer
installed base line survey information in our database * Keep
abreast and advise Regional Manager of new markets, changes in
existing markets, competitor activities (prices and product
changes), and need for new or redesigned products and applications.
* Follow documented policies and procedures * Perform other duties
as assigned Education and Experience Requirements * Associates
Degree in technical discipline or equivalent * 3 or more years of
industrial field service related experience Skills and Abilities To
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily.The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodation may be made to enable
individuals with disabilities to perform the essential functions. *
Strong mechanical and electrical knowledge and skills. * Electronic
knowledge and ability to utilize common instrumentation, tools and
equipment (i.e.VOM volt/ohm/multimeter) * Advanced hydraulic
systems knowledge and skills * Ability to read installation,
dimension and troubleshooting drawings plus hydraulic/pneumatic
diagrams, electrical schematics and wiring diagrams * Effective
oral and written communication skills * Ability to use a computer
to maintain records, including Excel spreadsheets to prepare
correspondence, and for communication purposes Working Conditions
Working conditions will vary based on the location and nature of
the customer. Working conditions are those typical to light and
heavy industrial settings and will include moderate to high noise
levels and temperature extremes. Physical Demands While performing
assigned duties, the Account Manager is regularly required to stand
for an extended amount of time, walk, climb steps, cross roller
conveyors, and reach with hands and arms while wearing personal
protective apparel required for the manufacturing location as well
as carry the required tools needed to complete the task. An Account
Manager must be able to lift and move up to 50 pounds.Specific
vision abilities required by this job include close vision, the
ability to adjust focus, and depth perception. Travel Required 75%
daily travel within assigned geographic territory with 1 to 2
overnight stays per week Nordson Corporation provides equal
employment opportunity to all applicants and employees. No person
is to be discriminated against in any aspect of the employment
relationship due to race, religion, color, sex, age, national
origin, ancestry, disability, sexual orientation, gender identity,
genetic information, citizenship status, marital status, pregnancy,
veteran status or any other status protected by applicable federal,
state, or local law. All employment offers are contingent upon
successful completion of our pre-employment drug screening and
background/criminal check, consistent with applicable laws.
Keywords: Nordson, Dallas , Account Manager, Executive , Dallas, Texas
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