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Director, Program Management

Company: Edmentum Inc
Location: Dallas
Posted on: February 25, 2021

Job Description:

Edmentum is committed to making it easier for educators to individualize learning for every student through simple technology, high-quality content, actionable data, and customer success. Founded in innovation, Edmentum's powerful learning solutions blend technology with individual teaching approaches. We are dedicated to being educators' most trusted partner in creating successful student outcomes everywhere learning occurs. Our commitment is built off the emphasis we place on our core values: passion, people, respect, collaboration, and performance. As the Director of Program Management, you will lead a team who is responsible for engagements and service relationships with our key customers, inspired by your deep understanding of the ways Edmentum is focused on creating successful student outcomes everywhere learning occurs. You will be a services partner on corporate and cross-functional projects working with Sales, Customer Success, Marketing, Product and Technology. You will also be a services partner to our Academy team responsible for program management and building and executing strategic implementation plans for virtual schools. You will build and enhance Edmentum's program management methodology to ensure the overall goals, schedules, budget, and benefits of programs are met while managing change from both inside and outside the organization. You will develop tools to report on multiple, ongoing projects and on a regular basis, you'll check in with customers to make sure we're meeting their needs, from overall service quality to the fine print of policies and procedures-with the goal of bringing more exceptional experiences to people across our customer base. Here's what you'll do:

  • Achieve business goals and maximize customer satisfaction with Edmentum products and services
  • Manage the entire program lifecycle, including definition, planning, execution, and close-out
  • Ensure projects are successfully delivered on time, within budget, and meet the educational needs and benefits of customers
  • Anticipate stakeholder needs, and successfully manage changes in project scope, schedule, budget, and personnel
  • Develop work estimates, work breakdown structures, statements of work, and the program plan; prepare a consolidated work plan for initiatives that involve multiple related projects
  • Contribute to the definition and improvement of key program management processes and methods
  • Mentor others in project management methodologies
  • Manage--multiple, key projects simultaneously; manage--multiple workgroups with significant scope
  • Negotiate, set, and manage stakeholder's expectations; ensure project objectives are set and roles of team members are clear
  • Proactively communicate, mitigate, and manage program risks and issues
  • Hold team members accountable to commitments
  • Communicate program progress frequently and effectively to all stakeholders
  • Provide regular briefings on program status outputs and trends to senior leadership
  • Ensure all project artifacts are properly documented and archived Here's what you'll need:
    • Four-year undergraduate degree in technology or related field. Masters or advanced degree preferred.
    • PMP Certification preferred
    • 10+ years related experience, including at least 5 years of project/program management experience with large-scale implementation in a technology environment
    • Strong leadership skills, including a history of increasing leadership responsibility and career growth in previous professional settings
    • Experience in K-12 school district or education technology in a customer-facing role preferred
    • Demonstrated achievements in planning, directing and implementing complex projects on time, within budget and with desired functionality
    • Ability to be broadly focused and manage multiple efforts concurrently
    • Ability to work effectively and communicate with all stakeholders at all levels
    • Strong written and verbal communication skills, including with Executive audiences
    • Strong conflict resolution, negotiating, and influencing skills
    • Ability to work in fast-paced, changing, and ambiguous environments
    • Proven experience with a project management methodology
    • Highly proficient in developing work effort estimates using top-down and bottom-up approaches; developing detailed WBS's, work plan; and solid skills in performing financial cost benefit analysis, forecasts, and budget tracking
    • Managed projects with $3+ million cost
    • Highly organized and detail oriented
    • Strong judgment and problem-solving skills
    • Perform other duties as assigned
    • Ability to travel up to 50% Edmentum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: Edmentum Inc, Dallas , Director, Program Management, Executive , Dallas, Texas

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