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Director, Product Management for Digital Experience

Company: Salesforce
Location: Dallas
Posted on: February 25, 2021

Job Description:

Director, Product Management for Digital Experience New York - New York Georgia - Atlanta To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and TechnologyJob Details The Director, Product Management for Digital Experience will oversee the innovation and execution of the Salesforce digital experience globally, leveraging best-in class technology and systems-including Salesforce's own platform. Salesforce continues to grow rapidly, and our digital experience ensures visitors, prospects, customers and trailblazers can connect with Salesforce content and capability in a seamless and engaging manner.

The successful candidate will have expertise in the marketing website landscape and a proven ability to deliver systems on multiple platforms. They will have a clear vision of running digital as a product but will also be able to drive the grounded pragmatic execution of the product plan in partnership with others.

The Director of Product Management for Digital will partner with stakeholders across the business, including product teams, marketing, business operations and website stakeholders to set the innovation agenda. The individual will work with a team of product managers and be responsible for delivery through project initiation, execution, and deployment in a scrum-agile work practice. This product leadership role is also responsible for effective executive stakeholder engagement, directing work assignments, product roadmaps, influencing the balance of scope-budget-timelines and strategic planning.

Responsibilities

  • Drive the digital technology innovation agenda, working closely with product development across many product platforms as customer #1.
  • Lead teams responsible for owning app and web-site road-mapping, security/access policy, and ongoing run-the-business delivery
  • Lead teams responsible for driving the broader digital technology roadmap at Salesforce, including Salesforce on Salesforce and vendor review, selection, and oversight
  • Provide regular updates to leadership, escalating items when needed but with presence and relationships to identify and resolve most issues independently
  • Knowledgeably and successfully present our strategy, roadmap and current progress/actions to senior executive audiences inside and (as approved with PR) outside the company
  • Foster, facilitate, and furnish, timely decision-making across a broad network of stakeholders, delivery partners, and operational teams.
  • Quickly adopt awareness and demonstrate command of policies, processes, and programs with discernment of the different pressure-points for each.
  • Collaborate with security, architecture, engineering, quality, support, experience, program, and infrastructure partners in coordinating delivery of complex, multi-year initiatives
  • Represent and lead diverse delivery functions in program/project core team and executive meetings.
  • The position collaborates with other global locations and requires flexible work shift schedule for some meetings.
    Required Skills/ Experience:
    • Minimum of 12 years of professional experience delivering scalable systems.
    • Minimum 8 years leadership with product, architecture and technology implementation.
    • B.A., B.Sc. or equivalent
    • Deep experience in in consumer experience, marketing and digital engagement technologies
    • Passion for data-driven and metrics driven decisions
    • Expertise in implementing Salesforce solutions.
    • Familiarity with machine learning models for content personalization.
    • Expertise at delivering web experiences at high scale.
    • Business savvy for budgeting, project structuring, vendor and partner management, staff structuring, and negotiations
    • Assessing the capabilities, impact and shortcomings of changes in enterprise business architectures and processes from a technical and business standpoint
    • Familiar and comfortable with agile/scrum development methodologies
    • Able to put his/her hands-on experience to use and work as an individual contributor (when required)
    • Communicate with business as well as technical audiences. Able to write clear and concise documentation, user stories, and excellent written and spoken communication skills
    • Function independently and as part of a team under aggressive deadlines in a (really) fast-paced environment, convey a strong professional image, exhibit interest and positive attitude toward all assigned work, and strive for continued improvement. The successful candidate will enjoy the risk and opportunity of advanced technology development
    • Impressive presentation skills and experience communicating and convincing audiences from analysts to C-suite
    • Experience leading a team of product managers, and coaching and developing them
      Desired Skills/Experience:
      • Familiarity with Salesforce Communities platform
      • Familiarity with Content Management and Delivery
      • Familiarity with Evergage
      • Experience in professional services roles/engagements
      • Agile/scrum certifications
      • Background in technology consulting
      • Background in cloud product development
      • Travel requirements: less than 15%Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org. Salesforce welcomes all. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Posted 10 Days Ago Full time JR84320 About Us Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world. Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the "Most Admired Companies in the World" and one of the "100 Best Companies to Work For" eleven years in a row, and named "Innovator of the Decade" and one of the "World's Most Innovative Companies" eight years in a row by Forbes. There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company. We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

Keywords: Salesforce, Dallas , Director, Product Management for Digital Experience, Executive , Dallas, Texas

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