DallasRecruiter Since 2001
the smart solution for Dallas jobs

Customer Success Director

Company: EdCast Inc.
Location: Dallas
Posted on: February 25, 2021

Job Description:

As a Customer Success Director, you will play a crucial role in building and nurturing customer relationships. You will be responsible for engaging with new and existing USA customers post-sales, ensuring the Learning Experience Platform (LXP) is launched successfully, driving user adoption, satisfaction and ultimately retention. Creative, energetic and self-driven, you understand the customers and their needs and know how to be a trusted partner. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in depth and communicating it to the users.

  • Manage all customer engagement activities, with a focus on the enablement and adoption, facilitated by a strong relationship-building, product and industry knowledge, planning and execution
  • Drive engagement and adoption of the platform to promote retention and loyalty
  • Ensure a plan is in place for each customer, to address change management, engagement and adoption
  • Coach customers to be product experts, creating awareness about new and existing features/functionalities that can fulfill their specific business needs
  • Conduct regular check-ins and QBRs in order to maintain high levels of engagement and customer satisfaction, increasing customer retention
  • Identify customer churn risk and work with an extended relevant team to create and execute on "get well" plans, proactively working towards eliminating that risk
  • Be the voice of the customers internally, sharing process improvements, feedback, needs/issues into the internal ecosystem, contributing to achieve better solutions and drive growth
  • Partner with Engineering team on identification and tracking of enhancements requests and bugs
  • Manage the renewal process and identify upsell and cross-sell opportunities Requirements Education and experience requirements:
    • Bachelor Degree in Business or related field
    • Minimum 3 years professional solution/enterprise software selling and/or customer success management experience in technology sales
    • Strong knowledge of the Enterprise Learning & Development space including learning technology
    • Have experience with HCM
    • Excellent communicator who listens and empathizes with the audience
    • Thinking and always presenting in terms of business values
    • Tech-Savvy; capable of getting comfortable with LXP features in a blink of an eye and not afraid of performing demos if required
    • Able to build and maintain business relationships, manage expectations and identify potential issues that require escalations
    • Fluent in French is a plus Preferred skills:
      • Data Analytics
      • Time management
      • Project Management
      • Solutions Knowledge
      • Relationship building
      • Customer Centricity
      • Problem Solving
      • Organizational Navigation
      • Organizational Accuracy
      • Empathy If you like the energy, feel the chemistry and the role sounds like a good fit, we would love to hear from you. Send us your details and do not forget to attach your CV. If you want to go the extra-mile surprise us with a stand out motivation letter. Note that only applications in English will be accepted EdCast collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details. EdCast does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Keywords: EdCast Inc., Dallas , Customer Success Director, Executive , Dallas, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Vice President, Risk Management and Clinical Quality
Description: 'https://maps.googleapis.com/maps/api/js
Company: Steward Health Care System
Location: Dallas
Posted on: 03/2/2021

Restaurant Shift Manager - Dallas $15.50/hr.+
Description: Bringin' It - Together Teamwork isn't just practiced at the Shack - it's perfected. We make each daygreat - together. We create an exciting work atmosphere with a culture focusedon our team, guests,
Company: Shake Shack
Location: Dallas
Posted on: 03/2/2021

Marketing Director
Description: Under the Direction of the Head of Marketing and Partnerships, the Marketing Director will oversee, coordinate, and participate in the development and implementation of marketing strategies for the organization's (more...)
Company: Drive Shack Inc.
Location: Dallas
Posted on: 03/2/2021

Program/Projet Manager
Description: Skills: ul li 10 years' experience implementing and supporting Enterprise Revenue Applications li Experience of implementing and supporting Zuora RevPro Cloud 3.6 li
Company: PRI Global
Location: Dallas
Posted on: 03/2/2021

Sales Account Manager - Healthcare Staffing
Description: Ever heard of locum tenens It is a Latin phrase that means to hold the place of, to substitute for. At Alliance Recruiting Resources, we are in the business of making sure healthcare facilities across (more...)
Company: Alliance Recruiting Resources
Location: Dallas
Posted on: 03/2/2021

Sales Manager / Director
Description: Pro-Vigil, Inc. is the largest provider for Remote Video Monitoring RVM services in the US. Established in 2006, Pro-Vigil, Inc. has quickly become a preferred service provider for commercial construction, (more...)
Company: Pro-Vigil Surveillance Services
Location: Dallas
Posted on: 03/2/2021

Vice President National Pharmacy Analytics
Description: Lockton is a global professional services firm with 7,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately (more...)
Company: Lockton Companies
Location: Dallas
Posted on: 03/2/2021

Email Deployment Manager
Description: Ref ID: 04010-0011664613Classification: Email Marketing ManagerCompensation: 34.00 to 38.00 hourlyEmail Campaign Manager - 3 Months, Contract , full 40 hours a week TCG is looking for an Email Campaign (more...)
Company: Robert Half
Location: Dallas
Posted on: 03/2/2021

Chief Commercial Officer
Description: This Job has been reposted by the company. Refer to Job ID 640274.Who you are:You believe in game 'changing innovation and you 're excited to reimagine a 700 billion industry. You are a logistics and (more...)
Company: ExecuNet
Location: Dallas
Posted on: 03/2/2021

Petroleum Distribution Manager
Description: Watch our job video to learn more about this opportunity https://video.digi-me.com/ataram-oil/jobs/supply-chain-logistics/petroleum-distribution-manager/jv
Company: Ataram Oil Company
Location: Dallas
Posted on: 03/2/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Dallas RSS job feeds