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Service Desk - Client Services Manager

Company: Yoh, A Day & Zimmermann Company
Location: Kennedale
Posted on: April 10, 2021

Job Description:




Looking for a Client Success Manager to lead a Service Desk at an MSP. They should be highly focused on the customer, successful outcome and managing staff.
5+ years of related technical and managerial experience in a help desk environment supporting Desktop, Wide Area Network, and Local Area Network equipment.
MSP Experience preferred but not necessary

Bachelor's degree in Business or IT related field and/or an equivalent combination of education and experience.
Strong MS Office Suite to include Visio and ticketing
Must be able to use product specific management tools.
Should be able to earn one or more CompTIA Server+, CompTIA Network+, Microsoft MCDST, MCSA or MCP, Apple Certified Support Professional (ACSP) or CCNA/CCDA designations.
Should earn Information Technology Infrastructure Library (ITIL) Foundation certification within one year of employment
Able to develop and enforce escalation procedures.
The ability to work with and integrate cloud services into a business environment.
Must have strong troubleshooting methodology.
Should have an understanding of network architectures and software usage.
Good Server OS and knowledge of core services such as DNS, DHCP, WINS, IP addressing TCPIP and Active Directory.

Good understanding of networking infrastructure (firewall, router, switch, Power over Ethernet, iSCSI, IPS/IDS, VLANs, trunking and similar).

Good understanding of routing concepts, virtual technologies (virtual servers, virtual storage, virtual desktops).
Manage all aspects of a typical 50 user network and improve operations.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.PandoLogic.Category: Customer Service, Keywords: Client Services Manager

Keywords: Yoh, A Day & Zimmermann Company, Dallas , Service Desk - Client Services Manager, Executive , Kennedale, Texas

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