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Insert Mail Operations Manager (Night Shift) (JR)

Company: Broadridge
Location: Coppell
Posted on: April 10, 2021

Job Description:

Company Description

Broadridge Financial Solutions, Inc. (BR), a $4 billion global Fintech leader and a part of the S&P 500-- Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. Broadridge provides an important infrastructure that powers the financial services industry and employs over 11,000 associates in 18 countries. For more information about Broadridge, please visit Broadridge.com/.

Job Description

Broadridge is growing! Are you looking for a new challenge?

Our mission is to attract, develop and retain world-class talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately create customer value. If you're a self-starter who demonstrates strong initiative and are looking for an opportunity to put your leadership skills to work with a thriving organization this is your chance.

We're looking for an Operations Manager for our Coppell, TX location to lead the operations of multiple production departments. As our Operations Manager, you'll be in a leadership role with strong growth potential and visibility across the organization, working with a dynamic team in a fast-paced, fun environment. You'll lead daily production to ensure all work is processed in priority order in a timely and cost effective manner to make sure SLAs are met for our clients. You'll ensure your associates follow departmental procedures and produce quality work on a timely basis.

This role is in our Customer Communications Division, which offers a full range of multi-channel communications solutions, such as integrated print, mail and digital solutions for transactional, marketing and compliance communications.

Responsibilities

  • Night Shift: Hours are generally between: 6:00 PM - 6:00 AM, Monday - Friday. Occasional weekends and holidays may be required.
  • Recommending and implementing cost savings initiatives to reduce expenses where possible and prudent.
  • Developing and implementing appropriate reports/metrics that enable management to monitor service, quality and productivity/efficiency. Preparing/issuing production and shift turnover reports to monitor productivity, backlogs, and service levels.
  • Collaborating with senior management to review expected volumes, identifying appropriate staffing levels, and working with your management staff to develop schedules to meet business commitments.
  • Making sure staff are cross-trained so that multiple back-ups are available to support each function within the production department. Documenting operator procedures and ensuring that staff is appropriately trained to perform their required functions.
  • Effectively motivating staff to create a highly engaged workforce. Communicating and continually reinforcing Broadridge Values, Vision Statement, Quality Policy, and commitment to the Service Profit Chain with your associates.
  • Identifying top performing associates and implementing plans to help them reach their full potential.
  • Preparing and delivering periodic performance reviews and development planned for assigned staff. Effectively dealing with personnel related issues and ensure effective management is in place.

    Skill-sets
    • You have strong oral and written communication skills and adeptness with communicating effectively with staff and management at multiple levels.
    • Solid organizational skills including expertise with handling multiple priorities simultaneously and working under tight deadlines.
    • You demonstrate skill working in a diverse team environment with various personality types to get the work done; you relate well and show respect and consideration for others.
    • You are a self-starter who demonstrates initiative and willingness to learn.
    • You're adept at helping develop your team. This is a great opportunity to expand your people skills and deal with a lively, motivated group.

      Qualifications
      • Prior experience in a print or mail environment required.
      • At least 3 years of management-level experience in a production environment.
      • 2-3 years of experience managing warehousing/supply and inserting operations.
      • 1-3 years of experience of Quality Assurance or Quality Improvement experience.
      • You have strong Excel skills and are comfortable with other application software such as Windows, Outlook, Access and Word.
      • You're able to consistently work a 1st, 2nd, or 3rd shift Monday - Friday. We work hard and at times we'll need your leadership off-shift so you'll need to be flexible for overtime as required, especially during peak periods such as month & quarter ends.

        Broadridge Benefits
        • You will receive an excellent benefits package which starts as of date of hire, including comprehensive healthcare (medical/prescription drug, dental, and vision), wellness benefits, life insurance, tuition reimbursement, disability benefits, 401k with company match and much more.
        • You'll enjoy a generous paid time off program including vacation, personal holidays, sick time and paid company holidays.
          Why should you join Broadridge?
          • Since 2015, Broadridge has been named by FORTUNE as one of the 'World's Most Admired Companies.'
          • We have also been rated as a 'Best Company to Work for' in NY State for 10 consecutive years.
          • More than 5,000 brands entrust us to deliver essential communications to their clients.
          • We will provide you with a platform to build strong professional working relationships with clients, fellow associates and management.

            Additional Information

            Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company--s career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling or by sending an email to

Keywords: Broadridge, Dallas , Insert Mail Operations Manager (Night Shift) (JR), Executive , Coppell, Texas

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