Clinical Account Manager - Dallas

Company: Heartflow
Location: Dallas
Posted on: April 10, 2021

Job Description:

The Clinical Account Manager (CAM) will be the face of HeartFlow within a specific geographic region. The CAM will work with customers to ensure that they are extremely successful with HeartFlow's non-invasive cardiovascular diagnostic technology. It is your responsibility to effectively manage and onboard accounts, spur usage in the early stages, and grow adoption. You will work with your accounts proactively to support, educate, and provide solutions to build high customer satisfaction. This is a customer-facing role with a primary focus on spending time with customers. Expect approximately 80% travel from a home office. The HeartFlow analysis is a first-of-its-kind noninvasive technology that helps clinicians diagnose and treat patients with suspected coronary artery disease (CAD). Job Responsibilities:

• Will work with key strategic HeartFlow account (Platinum Account) to drive growth and adoption of a cCTA and FFRct clinical pathway. In this / these select accounts, the Account Manager will develop and execute business development plans working closely with the account's key stakeholders including clinical and administrative champions, Key Opinion Leaders (KOL), referring physician groups, and marketing.
• Facilitate cross-functional collaboration throughout the organization. Tools for program development could include key deployment of HeartFlow internal leadership and physician mentors, organizing and staffing of dinner programs, VIP Visits, organizing HeartFlow CT Pathway road-shows, referring physician office meetings, etc. This role will work closely with the other HeartFlow team members to include respective DSM, Marketing, Market Access, CT Apps, Product Development and Clinical.
• Increase HeartFlow usage within the designated key strategic HeartFlow account by: 1) Maintaining and building relationships with referring physicians and other key clinical stakeholders 2) Educating customers on HeartFlow's value proposition by giving presentations / having discussions with referring MDs 3) Promoting / championing HeartFlow and building advocacy
• Production/Success/Achievement of the Clinical Account Manager will be evaluated and based on performance in active/targeted accounts (metrics): 1) Meet / exceed quota for the strategic HeartFlow account (within existing customer locations) 2) cCTA growth (conversion of non-invasive tests) and FFRct penetration / case growth over baseline (% and $) in assigned accounts. Skills Needed:
  • Proven sales skills and track-record of sales achievement
  • Account development - Experience building and supporting strong clinical programs is preferred.
  • Clinical / technical proficiency - Quick learner able to grasp new clinical/technical information and then disseminate to customers.
  • Develop relationships with key account stakeholders, to include admin, admin support, key cardiologists, key referring physician practices, hospital marketing and key strategic personnel to drive awareness of a cCTA/FFRct pathway, broaden HeartFlow referrals, and deepen HeartFlow adoption.
  • Work in a cross functional capacity to coordinate field and HQ resources needed to support focused customers and execute program development plans, support sales, marketing, education and training.
  • Customer-focused mentality.
  • Ability to explain medical technologies to referring physicians and health care professionals.
  • Knowledge of cardiac patient pathways and diagnostic technology is preferred.
  • Self-motivated and ability to initiate, organize, and complete projects.
  • Excellent problem-solving ability, especially under pressure.
  • Extremely strong work ethic.
  • Works well in a cross-functional team environment.
  • Ability to work effectively with customers from a wide range of technical and clinical backgrounds.
  • Excellent verbal and written communication skills. Professional etiquette. Educational Requirements & Work Experience:
    • 4-year degree with 5+ years of related clinical experience or 2-year degree with 7+ years related clinical experience
    • Degree in Science, Medical, or Technical field is preferred
    • Prior medical device, hospital, or medical software experience
    • Experience with introducing new cardiovascular technologies into hospitals is highly desired
    • Experience with hospital IT or EMR systems and integration is desired About HeartFlow, Inc. HeartFlow, Inc. is a medical technology company redefining the way heart disease is diagnosed and treated. Our non-invasive HeartFlow FFRct Analysis leverages deep learning to create a personalized 3D model of the heart. By using this model, clinicians can better evaluate the impact a blockage has on blood flow and determine the best treatment for patients. Our technology is reflective of our Silicon Valley roots and incorporates decades of scientific evidence with the latest advances in artificial intelligence. The HeartFlow FFRct Analysis is commercially available in the United States, Canada, Europe and Japan. For more information, visit www.heartflow.com . HeartFlow, Inc. is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals--and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at HeartFlow, including recruitment, hiring, training, relocation, promotion, and termination. Positions posted for HeartFlow are not intended for or open to third party recruiters / agencies. Submission of any unsolicited resumes for these positions will be considered to be free referrals.

Keywords: Heartflow, Dallas , Clinical Account Manager - Dallas, Executive , Dallas, Texas