Centralized Escrow Operations Manager
Posted on: November 22, 2021
Who We Are
We're building the future of real estate - today.
HomeLight is the essential technology platform used by hundreds of
thousands of homebuyers and sellers to partner with top real estate
agents and win at any step of the real estate journey, whether
that's finding a top agent, securing a competitive mortgage, or
ensuring on-time, easy close.
HomeLight facilitates billions of dollars of real estate on its
platform every year. Our vision is a world where every real estate
transaction is simple, certain, and satisfying for all.
We pride ourselves on our company culture - but don't just take it
from us. We've been recognized as a best place to work by Forbes.
We're committed to diversity both internally and externally through
programs such as our Black Real Estate Agent Program with NAREB.
Our team breaks barriers every day while staying committed to
HomeLight's goals and core values, which is a crucial element to
our shared success.
Who You Are
You're excited by working on problems at the heart of the home
buying and selling experience - one that's slow and in desperate
need of disruption. Building long-lasting and high-quality client
relationships are integral to your day-to-day work. You're a
reliable operator with an analytical mindset, eager to roll up your
sleeves and drive innovation in the industry.
What You'll Do Here
Monitors the performance of department staff.
Assists with maintaining the quality and timeliness of the
department's products and services.
Reviews the work of team members to ensure timeliness and quality
Participates in and manages the liaison service and communication
between customers (Escrow) and Centralized Services Unit (CSU).
Responds to questions by providing additional information.
Provides escrow branches with appropriate explanatory brochures or
Informs escrow branches of order status.
Reconciles problems and develops and maintains business by the
extensive application of basic sales and services techniques.
Solicits assistance from appropriate levels of personnel in
resolving such problems.
Who You Are
Escrow production management and supervisory experience
Prior experience and interaction with structure and processes of
the escrow related programs.
Proven track record of attaining production goals and streamlining
workflows to maximize available resources within a
centralized/back-office escrow production environment.
Ability to motivate others. Commitment to customer service for our
escrow branches required. Knowledge of the title and escrow
Ability to handle heavy email requests, employ good judgment, and
establish priorities. Computer skills required.
Project management skills desired.
Keywords: HomeLight, Dallas , Centralized Escrow Operations Manager, Executive , Dallas, Texas
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