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Community Director - Parks at Walnut

Company: Indio Management
Location: Dallas
Posted on: November 23, 2021

Job Description:

Position Summary:Indio Management is seeking a highly organized, intuitive, effective communicator, and outgoing Community Director to join our Team! The Community Director is responsible for a property's operational and financial aspects and meeting company goals in those areas. Results are successfully achieved by facilitating the property's optimum performance in personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting, and compliance with all applicable laws and company policies.
Essential Functions:

  • Responsible for the assigned community's overall operations (office, maintenance, resident, and vendor relations).
  • Ensure a professional appearance and a positive customer service demeanor.
  • Must be available to work days, nights, evenings, weekends, and on-call as necessary.
  • Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.
  • Perform physical inspections of the property and verify the condition of vacant apartments.
  • Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out.
  • Provide constant vendor/contractor communications concerning work scheduling, billings, vendor relations, and insurance certifications. Approve and submit all invoices to the corporate office for payment.
  • Maintain records of all aspects of management activity daily, weekly, and monthly. Generate various reports as required.
  • Conduct monthly market surveys and provide trend report information.
  • Ensures all rents are collected when due and posted promptly, operate financially within the approved budgets.
  • Perform evictions, utility cut-offs, and landlord liens as required on delinquent rentals.
  • Assist in the formulation of budgets and income projections on an annual basis in a timely and accurate manner.
  • Make daily rental rate approvals with direction from Regional Director.
  • Hire, train, motivate and supervise all on-site staff to achieve the assigned community's operational goals. This includes new employee on-boarding and training, ongoing formal and informal performance evaluation, instructing and advising on-site staff of employee procedures and guidelines.
  • Conduct ongoing training with office staff, e.g., leasing paperwork, workplace safety, and any other type of ongoing training.
  • Monitor employee timecards and punches daily to ensure proper payroll practices.
  • Ensure that all resident requests or complaints are resolved quickly, efficiently, and courteously.
  • Review all notices to vacate to determine the cause of the move-out.
  • Initiate and implement policies/procedures to maintain resident communications, e.g., complaints, service requests, etc.
  • Implement, design, and maintain a resident retention program (newsletter, resident referral program, or social activities).
  • Other duties assigned.Job Competencies:
    • Intermediate to advanced knowledge of Microsoft Office suites (Outlook, Word, Excel, PowerPoint, etc.).
    • Must have exceptional written and verbal communication skills.
    • Must have the ability to develop, maintain, and foster relationships at every level among the organization and external customers.
    • Ability to exercise initiative, problem-solving, and decision-making skills.
    • Ability to establish priorities and coordinate work activities.
    • Must be analytical and able to perform intermediate math calculations.
    • Ability to make and implement decisions under risk and uncertainty conditions.
    • Ability to analyze basic operating statements and identify unusual operating trends, ratios, and variances.
    • Have thorough knowledge of Fair Housing laws.
    • The ability to travel (up to 20%) for training, conferences, and other sites as needed.
    • Knowledge of ResMan, Knock, Anyone Home, and SightPlan preferredQualifications:
      • High School diploma, or general equivalency degree (GED)
      • Bachelor's degree preferred
      • Minimum one year in a supervisory/management role
      • Minimum three years of residential property management experience
        INDIO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Indio Management, Dallas , Community Director - Parks at Walnut, Executive , Dallas, Texas

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