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Manager, Commercial IT Operations

Company: Sentient Energy
Location: Frisco
Posted on: November 23, 2021

Job Description:

DescriptionSentient Energy is looking for dynamic hands-on Manager of Commercial IT to lead a team responsible for the development, and operation of automated build, deployment and support of customer solutions. You will drive continuous integration, delivery, and support improvements throughout our organization to build and the deliver the best-in-class service for our global clients. The role will grow to become global in nature and will require collaboration with leaders, peer teams, and customers across regions to support and drive the effective deployment and support of Sentient Energy's on-prem and hosted services. In this role you will act as a sounding board for the team members looking for direction, and your experience helps to avoid pitfalls in adopting new cloud services, methodologies and or technologies.What You Will Do In Your RoleProvide leadership and oversight to Sentient Energy Commercial IT infrastructure, service management and operations functions; including resource management, hiring, mentorship, and performance managementCultivate a culture of continuous improvement and teamwork, commitment to exceptional customer service, and rapid response to critical business needsShape systems architecture, identifying gaps between current and desired end-states, and deliver comprehensive solutions that will enable achievement of the desired business outcomesLead a Commercial IT team to develop a robust and scalable infrastructure that enables us to efficiently build and deploy hosted and on-prem servicesCultivate a code-first mindset and work to champion code-centric solutions to improve velocity and deliverability. Research, acquire, design, implement & maintain best in class systems, processes and capabilities to support global hosted and on-prem customer deploymentsEnsure high quality and availability for all Sentient Energy Commercial IT services; including on premises customer deployments, cloud hosted servicesImplement, and monitor Sentient Energy Commercial IT systems policies and controls, including information security, asset management in compliance with relevant regulationsLead and grow a team of cloud/DevOps engineers using Agile/Scrum MethodologyWork with the architecture, engineering, product management and customer success teams to gauge the efficiency of existing infrastructure systems and develop/implement strategies for improvingEstablish and maintain RPO and RTO for individual Commercial IT environments/solutions. Create a support matrix with expected SLA's of uptime and response time.Ensure monitoring and alerts are in place for Commercial IT systems and infrastructure to ensure and measure adherence to established SLA, RTO and RPO.Create reports to show health of systems, progress of maintenance tasks, and adherence to security policies.Develop, manage, and maintain automated processes to effectively administer, support, and perform maintenance on servers and systems. This should include standardized processes for Sentient Energy Commercial systems to perform regular maintenance such as integrity checks, backups, replication, and optimization.The Experience You Will BringRequirements:Experience managing a portfolio of enterprise systemsExperience leading IT/engineering teamsExperience with IT Service Management best practices such as ITILExperience automating and improving manual operations through repeated iterationExperience working with Infrastructure as Code concepts in a public cloud environmentExperience working with cloud technologies like Azure, AWS, or GCPWhat Will Put You AheadAbility to design and support CI/CD pipelines (Jenkins or similar)Experience using/creating build tools (Maven, Ant, Gradle or similar)Experience with managing infrastructure-through-code namely TerraformExperience with network micro-segmentation and multi-tenancy, cloud security, and PKIProficient with source code management tools (GIT or similar)Proven experience with configuration management tools (Ansible, Puppet, Chef or similar)Experience working with and automating enterprise scale infrastructure and virtualization technologies, such as Docker, Kubernetes, etc. Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.This employer uses E-Verify. Please visit the following website for additional information: JOB DETAILS LocationFrisco, TexasCompanySentient EnergyCareer FieldInformation Systems & TechnologyJob Number19668

Keywords: Sentient Energy, Dallas , Manager, Commercial IT Operations, Executive , Frisco, Texas

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