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Group Practice Manager

Company: Great Expressions Dental Centers
Location: Dallas
Posted on: January 16, 2022

Job Description:

Local Dallas, TX dental group seeking a skilled Group Practice Manager (with dental management experience) to develop and manage operational performance for 5 dental practices, maximizing revenue and practice income.--The Group Practice Manager sets the direction for the practices within their purview with a goal of improving financial health, recruiting and developing office managers, who are based in each practice and who manage the day-to-day operations, and supporting the selection and development of relevant non-clinical staff.--The Group Practice Manager is responsible for finding solutions to operational problems including patient scheduling, non-clinical staffing, facilities, supply chain and expense management.--Supervisory Responsibilities:--- Assist the office managers in providing a daily operational cadence to improve the effectiveness and efficiency of key operational processes more effective--- Ensure and support the office managers in building a well-staffed, highly functioning, caring dental office team----- Ensure correct payments and time off accruals are maintained for office employees.--- Approve and submit employee timecards to Payroll by the appropriate due date----- Consistently provide performance and coaching feedback in a timely and documented manner--- Hold routine meetings with the office managers to communicate and activate key regional and national priorities with an eye toward establishing clear performance metrics that the offices can use to rapidly assess performance, diagnose gaps and implement changes to close performance gaps.--Duties & Responsibilities:--- Financial:o Accountable for reviewing, understanding and applying all details of the practice P&L to improve revenue and practice income----o Set monthly, quarterly and annual operations goals for each practice. Monitor and manage daily performance via daily KPI and financial review. Continuously improve bottom 20% performers towards median.o Ensure the office manager is compliant with financial policies including invoice approval and submission, daily deposit of cash, daily processing of credit card batches and monthly submission of deposit back-ups to headquarters.----- Operational:o Coach and train new office managers and non-clinical staff on all aspects of operations. Ensure practices understand and manage their respective P&Ls. Establish initiatives to reduce variable expenses and be compliant with financial policies.o Establish an 80/20 program with 80% of time spent in the offices that are growing.--The intent is to strengthen strengths to help high performing offices accelerate their growth.--The Group Practice Manager will invest the subsequent 20% of his/her time engaging the bottom performing 3-5 offices to define and implement solutions to improve patient flow, Team Member staffing and supply chain issues.--o Consistently review providers' schedules and the operational practices to identify weaknesses and opportunities for improvement within each individual office and compliance to protocols. Ensure patient email/mobile phone contact for 90% of patients are verified, calling patients (prior to visit), managing the "referrals with no appointment" backlog, confirming web appointments, working the "work in progress" report, improving recall rates and reducing no shows and cancellations.o Ensure the office manager is communicating with the HQ via appropriate channels about any operational issues (i.e. IT/facility tickets, payroll problems, recruiting needs).--- Customer Service:o Train managers on patient experience principles to improve patient retention.o Perform facility reviews to ensure each office is compliant with all OSHA and healthcare laws and follows office standard for appearance redundant with below----- Compliance:o Ensure office managers are thoroughly inspecting and maintaining all compliance practices and address follow up items in a timely fashiono Ensure office managers have all staff members complete legally required or internally mandated training for OSHA, HIPPA, and mock emergencies----- Other tasks as requested by the Market Dentist Partner and/or the President & CEORequired Skills/Abilities:--- Proven track record of monitoring key practice success measures, and building a specific plan for progressive improvement------- Ability to work with a diverse group of people; developing highly productive working teams through mentoring and training--- Strong computer skills including: Microsoft Office and other business analytics systems--- Superior patient services skills and successful record of patient relations management--- Excellent written and verbal communication skills--- Ability to work independently and professionally in a dynamic, fast-paced environment--- Experience managing budgets and delivering information from P&L statements and producing strong results and growth--- Provide a coaching approach to successfully identify and resolve a variety of conflicts across their teams; mitigate risk and resolve personnel and operational issues.----- Ability to handle highly sensitive and confidential information with discretion and in a manner that inspires confidence and trust--- Proven ability to manage multiple projects with correct prioritization and time management skills--Education & Experience:--- Bachelor's degree in Healthcare Management or other Business related degree preferred----- 5 -7 years' experience with in operations management--- 3-5 years supervisory experience directing and leading teams--- Active role in professional organizations a plus

Keywords: Great Expressions Dental Centers, Dallas , Group Practice Manager, Executive , Dallas, Texas

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