Territory Manager, Retail Stores
Posted on: January 16, 2022
The Spectrum Territory Manager is responsible for building, owning
and driving a sales and retention culture across the Spectrum
Stores within a key metro market, parts of a key metro market or
large dispersed geographical area. Actively and consistently
supports efforts of their teams to engage customers in a retail
environment and drive the sale and retention of Spectrum product
and services. Consistently demonstrates excellent leadership and
coaching skills to create a motivated work environment where
employees can excel.
MAJOR DUTIES AND RESPONSIBILITIES
Leads multiple teams of Area Managers, motivating and engaging them
to meet and exceed their sales goals, while delivering a clean,
organized and fully operational retail experience for all customers
Ensures sales managers and their teams are retaining customers
through positive customer relationship building, diffusing customer
escalations, utilizing strong listening skills and probing
techniques to overcome objectives and save/upgrade customers.
Plans, organizes, staffs and directs multiple Spectrum stores.
Ensures their stores meet Spectrum brand and merchandising
expectations and that a thriving culture of customer care exists at
all store locations within their span of control.
Ensures the successful rollout of new product and merchandising
launches by their management teams.
Utilizes strong assessment skills to continually inspect everything
from the sales behaviors to the product knowledge of the teams
within their span of control and lead change efforts as needed.
Proactively identifies issues, builds action plans and seeks
opportunities to grow their business and increase customer
Manages crisis situations and escalates to leadership as
Ensures management teams have subject matter expertise on all store
functions, including the Spectrum Store Customer Experience (SSCE),
Spectrum products, pricing plans, promotions, service features and
visual standards, as well as those of competitors.
Consistently meets or exceeds operational and expense management
standards within their scope of responsibility, while minimizing or
eliminating losses to the company.
Maintains established departmental performance standards, including
FCC and franchise performance standards.
Builds employee engagement and high performing teams by recruiting,
training and retaining the best talent within their span of
Establishes check and balances with store management to maintain
appropriate levels of staffing at all stores within their
Coaches, mentors and motivates store management to feel empowered
to achieve their key performance metrics through multiple forums;
one-on-ones, team huddles and department meetings.
Creates an environment of continuous learning, role playing and
development where management and employees are able to enhance
their skills and maximize their potential and success through
coaching, training, and objective performance management, including
the progressive discipline process.
Maintains strong working relationships with leadership, the
operations team and peers, working as a team to build a culture of
Ensures their markets are compliant with Spectrum cash management
policy, work order controls and requires completion of timely
audits in their stores.
Ensures all store employees within span of control are trained and
managing strict enforcement of all company policies and procedures,
including active participation in Charters EEO program.
Evaluates and analyzes the impact of business events on their
Spectrum Stores activity, responds accordingly and provides
leadership with frequent updates on key events.
Assists with Director Functions and responsibilities and performs
other duties as requested by leadership.
Ability to read, write and speak the
English language to communicate with employees, customers and
suppliers, in person, on the phone and by written communication in
a clear, straight-forward and professional mannerBackground as a
Director, District Manager or Area Manager in a destination
shopping environmentProven ability to build a strong sales culture
and high-performing teams, while demonstrating strong customer
orientationLaunched or managed multiple locations in their
careerBuild good partnerships within all areas of the organization
by exhibiting excellent interpersonal leadership, influencing and
presentation skillsA proven ability to lead others and motivate
them to succeed in a goal and incentive based work environmentSolid
experience in launching and managing multiple projects
simultaneously and providing status updates on their successHistory
of identifying trends and risk and effectively communicating those
to their leaders, then working to develop response plansProven
ability to handle change managementHigh comfort level with personal
technology, such as mobile devices and personal video
platformsKnowledge and ability to use computer and software
applicationsValid drivers license and ability to meet Charters
motor vehicle requirements
Bachelors Degree or equivalent work experience
Strong analytical, statistical, quantitative and deduction skills
and the ability to make qualitative judgments
Experience in implementing sales training and employee development
Knowledge of process and procedure design and documentation
RELATED WORK EXPERIENCE
4-7 yrs.: Sales Leadership experience
2-4 yrs.: Telecommunications/wireless leadership experience
7+ yrs.: Sales experience
7+ yrs.: Customer Service experience
Exposure to moderate noise level
Travel to multiple locations to oversee and monitor day-to-day
Professional attire and appearance
SRL511 299317 299317BR by Jobble
Keywords: Spectrum, Dallas , Territory Manager, Retail Stores, Executive , Dallas, Texas
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