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Associate Client Manager - Follett On Demand

Company: Follett Higher Education
Location: Coppell
Posted on: January 16, 2022

Job Description:

Location: Coppell, TX
Job Category: Customer Service/Account Management
Full-Time/Part-Time: Full-time

Join the Follett Team where employees are valued, respected and offered career paths throughout its many campus locations.

Follett serves over half of the students in the United States, and works with 80,000 schools as a leading provider of education technology, services and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate over 1,000 local campus and online stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.

We are looking for a results-driven Associate Client Manager, Follett on Demand to join the Follett team.

Position Overview:
A Client Manager is responsible for the growth and maintenance of a portfolio of accounts assigned based on potential overall revenue. This role provides the strategic vision for growth for each company's account and creates and implements goals and objectives to drive sales, margin, and overall profitability. The Client Manager is also responsible for providing outstanding client service to a diverse customer base and ensuring strong relationships by managing the day-to-day client communications, issue resolution, policy communication, and serving as the central point of contact for all levels of each account.

This role requires strong relationship management, project management, and problem-solving skills, as well as the ability to communicate and collaborate both internally with other departments and externally, as necessary, to problem-solve and develop process efficiencies to drive sales.

Position Responsibilities:
Conduct meetings with company contacts, including daily and business contacts, to review new programs/products/services, account KPIs, operational improvements, best practices, and policy and procedural changes. (May infrequently entertain company representatives.)
Manage the product assortment. Requires the successful management of the company's business cycle with each account. This involves providing researched information and communicating the information to the individual clients as well as assisting with merchandise acquisition when needed.
Develop short & long term strategies to grow revenue and profitability of accounts, and provide input on budget estimates for accounts for the year.
Conduct ongoing review and analysis of sales and profit for portfolio of accounts in an effort to achieve financial goals. Develop and implement services, programs and products for accounts based on analysis and communicate recommendations internally and to school, which result in benefit for both company and account.
Manage custom orders and customer questions on their account. Obtain quotes for custom orders, and place custom orders.
Direct responsibility for ensuring the successful launch of each online store website, including content, promotions, marketing and web site accuracy.
Manage merchandise operations, including rollout and execution of the General Merchandise program. Partner with Marketing to develop and execute promotions, special events, and advertising copy for accounts based on account knowledge
Develop and continually expand knowledge base related to service, regulatory requirements, programs, technologies, financial skills, and marketing strategies to meet company goals.

0-3 Years' experience in client services, client support, client success or account management required.
Associates degree is required, or HS diploma and equivalent work experience in lieu of an Associate's degree.
Strong customer service and customer outreach skills.
Advanced relationship-building skills, and a demonstrated ability to influence others.
Strong communication and presentation skills.
Strong organizational and problem-solving skills.
Demonstrated time management abilities and attention to detail.
Strong analytical skills and solid financial acumen.
Proficiency in MS Office Intermediate.

Keywords: Follett Higher Education, Dallas , Associate Client Manager - Follett On Demand, Executive , Coppell, Texas

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