Network Program Manager
Company: Southwestern Health Resources
Posted on: January 16, 2022
Network Program Manager
Southwestern Health Resources (SWHR CIN) seeks to hire a Network
Program Manager to work Full Time supporting the Patient Experience
Please note: Southwestern Health Resources Clinically Integrated
Network (SWHR CIN) is an affiliated company of Texas Health and UT
Southwestern. - If hired for this position, you will become a SWHR
CIN employee rather than a Texas Health or UT Southwestern
Location: Remote/In-office (1603 LBJ Freeway, Farmers Branch, TX
75234) partially (3 days in office and 2 days virtual work)
Hours: Full time, 40 hours weekly working day shift hours
Salary range is Min $41.49 - Max $63.58 - based on relevant
Analyze care delivery systems and business operational processes
across all healthcare settings using variety of approaches such as
value stream analysis, hypothesis testing, statistical process
control, FMEA, measurement system analysis, process modeling,
and/or Pareto charts.
Facilitates system designs/redesigns using a variety of broad
system approaches such as Six Sigma DMAIC, DFSS, robust process
design, systems engineering and/or IHI Model for Improvement.
Develop KPIs and process metrics in alignment with organization
Leads rapid improvement events to achieve intense improvement
activity in short periods of time. Coaches' leaders or process
owners through local rapid improvement events.
Collaborates with department leaders, program directors and
managers to assess performance monitoring and implement improvement
plans, ensure accountability, feedback loops and monitoring
Manage and lead large-scale improvement related activities between
the Operations Departments, Physician Network, Data Analytics,
Information Resources, Governance Committees and other stakeholders
Communicate to leadership any resource needs. Identify and share
any barriers to project implementation.
Designs and implements effective processes or programs to improve
operational efficiency, effectiveness, quality of care, compliance
with regulatory requirements, and nationally recognized quality
Works with business leaders and process owners to establish or
update standard procedures.
Partners with process owners to facilitate the creation and
maintenance of business process documentation.
Prepare Reporting/Managing Metrics and Performing Analysis:
Analyzes, categorizes, interprets, and compiles data to extract
usable information from a data set.
Manages performance metrics to review program progress and
effectiveness, operational process efficiency and effectiveness,
and performance against programmatic, organizational, or industry
Familiar with business intelligence techniques to convert data into
actionable, coherent, and useful information for executives. Uses
data visualization techniques to optimize monitoring for
performance indicators and presents data in a way that encourages
Proactively identifies and educates leadership or staff regarding
quality or operational performance requirements and guidelines.
Work closely with internal and external stakeholders to promote
effective communication, facilitate information sharing, and
Prepares reports and analysis of clinical, program, or operational
outcomes data to identify opportunities for process improvement
Prepares written and oral presentations for a variety of internal
and external audiences, and gives project or initiative progress
reports to Operational, Physician Network, and Executive leadership
Perform other duties as assigned.
Knowledge and Education:
Facilitates and manages Lean Six Sigma and continuous improvement
knowledge across the organization. Provides guidance to leadership
and cross-functional teams in Lean Six Sigma tools, techniques, and
methodologies to promote a culture of operational excellence.
Knowledge of high-reliability theory, high-reliability organizing,
and characteristics of high-reliability organizations.
Knowledge of project management standards and best practices
The ideal candidate will possess the following qualifications:
Bachelor's Degree Healthcare or Engineering field 7 Years'
Experience in quality improvement/performance improvement as a
primary role REQUIRED
Master's Degree Healthcare or Engineering field 6 Years' Experience
in quality improvement/performance improvement as a primary role
7 Years' Experience in quality improvement/performance improvement
as a primary role with bachelor's degree. Experience in healthcare
delivery environment preferred REQUIRED
6 Years' Experience in quality improvement/performance improvement
as a primary role with master's degree. Experience in healthcare
delivery environment preferred REQUIRED
Licenses and Certifications
SSBBC - Six Sigma Black Belt Certification or equivalent Upon Hire
SSMBBC - Six Sigma Master Black Belt Certification or equivalent
Upon Hire REQUIRED
PMP - Project Management Professional Certification or equivalent
Upon Hire Preferred
In-depth knowledge of Six Sigma DMAIC, DFSS, systems engineering,
IHI Model for Improvement, Theory of Constraints and/or Theory of
Ability to develop relevant KPIs and metrics in alignment with
organization strategic plan.
Analytical skills to differentiate between special cause and common
Sees across organizational boundaries and care settings which a
service and/or information value stream flows.
In-depth knowledge with the change management, the human side of
change and Tuckmans model of team development.
Strong change management and facilitation skills.
Ability to function independently with limited or minimal
Ability to work effectively and respectfully within teams and with
individuals at all levels of the organization.
Ability flex work or facilitation styles to achieve outcomes with a
team and leadership.
Ability to prioritize and organize large scale projects across the
Ability and skills with A3 management process and quality
improvement tools, such as Microsoft Project, Visio, Excel,
SharePoint, Power Bi, Minitab or other statistical software.
Location: Dallas, Texas, United States
Shift: Day Job
Pay Basis: Hourly
Minimum Salary: US Dollar (USD) 41.49
Market Salary: US Dollar (USD): 52.40
Maximum Salary : US Dollar (USD) 63.58
Keywords: Southwestern Health Resources, Dallas , Network Program Manager, Executive , Dallas, Texas
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