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Front Desk Manager

Company: The Pearl South Padre
Location: Dallas
Posted on: January 17, 2022

Job Description:

Front Desk Manager
The Pearl South Padre, South Padre Island, TX

Please note that this position is based at the Pearl South Padre, located on South Padre Island, TX. Candidates must be willing to relocate this beautiful beachfront resort destination.


Front Desk Manager Job Summary

The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Property Details

Nestled on the island's southern tip, the Pearl South Padre Island Resort is a premier oceanfront resort for families and couples who want to experience tranquil views and soft sand beaches in South Texas. Warm rays of sunshine and tropical breezes await our guest arrival. From the moment visitors drive down the palm tree lined brick road and discover our lush landscaping and pristine beaches, they'll know why the Pearl South Padre is South Texas' "Best on the Beach" resort destination.

After spending a fun-filled day at the beach enjoying the clear blue waters of the Texas coastline, guests can retreat to the Pearl South Padre and enjoy everything this full-service resort has to offer. They can make a splash at the largest hotel swimming pool in South Texas. Grab a tropical drink at our swim-up bar or relax on our oceanfront sundeck. Enjoy a little "me time", and let our massage therapists ease away their tensions at our resort spa. Dine alfresco from an ever-changing menu of fresh seafood brought in daily from the Gulf. Then retreat to a ocean-view room and enjoy the gentle sounds of waves coming ashore just outside the window.

Front Desk Manager Responsibilities


-The Front Desk Manager will respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction.
-Motivate coach counsel and discipline all Front Desk personnel according to Aimbridge Hospitality S.O.P.'s.
-Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards.
-Prepare and conduct all Front Desk interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
-Conduct all 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s.
-Develop employee morale and ensure training of Front Desk personnel.
-The Front Desk Manager will maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count.
-Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.
-Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.
-Participate in required M.O.D. program as scheduled.
-Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
-Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc.
-Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
-Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly.
-The Front Desk Manager will ensure that no-show revenue is maximized through consistent and accurate billing.
-Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting.
-Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s.
-Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
-Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc.
-Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming.
-Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use.
-Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained.
-Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s.
-The Front Desk Manager will ensure implementation of all Aimbridge Hospitality policies and house rules.
-Understand hospitality terms.
-Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
-Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service.
-Ensure correct and accurate cash handling at the Front Desk.
-Attend monthly all-employee team meetings and any other functions required by management.
-Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards.
-The Front Desk Manager will obtain all necessary information when taking room reservations.
-Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
-Be aware of all rates packages and promotions currently underway.
-Follow and enforce all Aimbridge Hospitality hotel credit policies.
-Process and handle guest laundry (property specific).
-Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
-Maintain and monitor "Lost and Found" procedures and policies according to Aimbridge Hospitality standards.
-Establish and maintain key control system.
-Ensure participation within department for monthly Aimbridge tam meeting.
-Focus the Front Desk Department on their role in contributing to the guest service scores.
-Monitor all V.I.P.'s special guests and requests.
-The Front Desk Manager will maintain required pars of all front office and stationary supplies.
-Review daily Front Office work and activity reports generated by Night Audit.
-Review Front Office log book and Guest Request log on a daily basis.
-Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
-Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each.
-Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs.
-Conduct meetings according to Aimbridge Hospitality standards as required by management.
-Other duties as required.

Keywords: The Pearl South Padre, Dallas , Front Desk Manager, Executive , Dallas, Texas

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