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Advanced Network Monitoring, Infrastructure Operations Senior Manager

Company: PwC
Location: Dallas
Posted on: January 16, 2022

Job Description:

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.Our Operations Support team monitors the overall quality of our service. As a part of the team, you'll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
  • Deal effectively with ambiguous and unstructured problems and situations.
  • Initiate open and candid coaching conversations at all levels.
  • Move easily between big picture thinking and managing relevant detail.
  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
  • Contribute technical knowledge in area of specialism.
  • Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
  • Navigate the complexities of cross-border and/or diverse teams and engagements.
  • Initiate and lead open conversations with teams, clients and stakeholders to build trust.
  • Uphold the firm's code of ethics and business conduct.The primary focus of this team is to manage regional Technology & Security Operations Infrastructure Services to achieve SLA targets and performance expectations. The Service Manager works with IT suppliers to establish delivery of secure, high availability infrastructure services. Service Managers handle all aspects of infrastructure management including reviewing support delivery from IT suppliers, handling escalations, coordinating maintenance, budgeting, roadmap execution.Job Requirements and Preferences:Basic Qualifications:
    Covid-19 Vaccination - At this time, proof of COVID-19 vaccination is a basic qualification for this role. You will be required to confirm that you are fully vaccinated with vaccines approved by the U.S. Food and Drug Administration ("FDA") or the World Health Organization ("WHO").Minimum Degree Required:
    High School DiplomaMinimum Years of Experience:
    6 year(s) of progressive roles managing IT operations quality control, process improvement, and compliance.Preferred Qualifications:Degree Preferred:
    Bachelor DegreePreferred Fields of Study:
    Information TechnologyCertification(s) Preferred:ITIL, other certifications in technical areaPreferred Knowledge/Skills:Demonstrates intimate abilities and/or a proven record of success in IT methodologies, service offerings and the Firm's business at a national level in the following areas:
    • Working knowledge of IT infrastructure and the ability to understand the general architecture, design, and operating characteristics; and,
    • Working in industry standard, large scale enterprise systems in technical area which will include one or more of the following: Platform, Storage, Database, Web & App, Messaging and Collaboration, Configuration Management and/or Security Operations.Demonstrates intimate abilities and/or a proven record of success in managing vendor support contracts, licensing agreements and budgeting, managing small efforts, operational projects and facilitation of miscellaneous IT-driven requests and working with automation of IT infrastructure and lean processes.Demonstrates intimate abilities and/or a proven record of success in the following areas:
      • Platform: Responsible for server operating systems (Windows, UNIX, Linux) and server deployment/decom processes;
      • Storage: Responsible for enterprise storage and backup for servers, NAS shares, databases, and data replication;
      • Database: Responsible for operations relating to database support for MS SQL, Oracle, and other database types;
      • Web & App: Responsible for shared web platforms, legacy identity management services, enterprise;
      • Messaging and Collaboration: Responsible for email, fax services, chat services and enterprise collaboration suite;
      • Security Operations: Responsible for security patching and remediation activities around security concerns; and,
      • Configuration Management: Responsible for the maintenance and performance of the configuration management database (CMDB) and shared responsibility with other leads for the maintenance of automated and manual processes that update the content in the database.
        For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsseniormanager.
        All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
        PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy
        For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.289752
        Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19.


        #LI-Remote

Keywords: PwC, Dallas , Advanced Network Monitoring, Infrastructure Operations Senior Manager, Executive , Dallas, Texas

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