Call Center Manager

Company: DaBella
Location: Dallas
Posted on: May 16, 2022

Job Description:

Job DescriptionThe Call Center Manager is responsible for the overall success and the day-to-day operation of the Call Center through effective management. We have an aggressive growth plan, and we cannot do it without the right individuals to drive the company!If you are…

• A relationship builder – we need a direct communicator who can build positive influence with team members and bring high spirited energy into the workplace. Upholding the highest customer service standards, while also being able to build rapport and urgency is essential for this position – outstanding communication and interpersonal skills are a must!
• Result-driven– we need a confident self-starter who is determined to attain goals and motivate others around them to reach their full potential. We are looking for an individual who is determined to go above and beyond expectations to get the results needed to drive the growth of the company.
• Detail-oriented – we need someone comfortable with collecting and analyzing call center statistics to implement directives/audit processes. Excellent organizational and problem-solving abilities are essential to enhance processes and establish leadership within our organization.… then apply today to join the DaBella family!DaBella is one of the fastest growing home improvement companies in the United States. We have a total of 30 offices spread out through 13 different states, and we are striving to transform home improvement services across the country! The only way to achieve that goal is by having a solid team with outstanding leadership to achieve that mission. If you love working with people, and developing leaders, then this is a perfect position for you! Minimum Qualifications:
  • At least 2 years customer service experience, call center experience preferred
  • Proven experience in a management role, call center preferredSpecific Requirements:
    • Ability to build influence with team members and drive them to get the result needed
    • Knowledge of performance evaluation and production metrics
    • Solid understanding of reporting and how to translate data into meaningful information, can identify trends to the guide team, etc.
    • Obtain a solutions-oriented mindset to problem solve issues as they occur throughout the department and utilize ideas to enhance processesKey Responsibilities
      • Ensure daily/monthly production targets are being met
      • Effectively manage department by coaching and developing leaders
      • Assist with evaluation and training of call center employees
      • Prepare monthly performance evaluations of Supervisor team
      • Work with Supervisors to implement directives and audit processes/programsBenefits:
        • Daily & Monthly Bonuses
        • Paid Time Off
        • Major Holidays Off
        • Medical / Vision / Dental /401K
        • Growth Opportunities Learn more about DaBella at www.DaBella.us***This is NOT a remote position***Powered by JazzHRLh7DwrZ3Bp

Keywords: DaBella, Dallas , Call Center Manager, Executive , Dallas, Texas