DallasRecruiter Since 2001
the smart solution for Dallas jobs

Market Center Operations Manager

Company: PeopleReady
Location: Dallas
Posted on: May 17, 2022

Job Description:

Location : Dallas, TexasThe MSC Operations Manager is responsible for the day-to-day operations of the Market Service Center. This role is responsible for the management of a team of Customer Relationship Representatives, including performance coaching and management, scheduling, and conflict resolution. As an Operations Manager this role sets the pace for the CRR team, is a point of escalation for Customer and Associate issues or concerns, and their primary role is to ensure the team fills all orders received within the Market Center with qualified, compliant and reliable Associates. Operations Managers will also provide coaching related to revenue-generating activities, engaging customers to; a) solicit additional business, b) proactively market available Associates, c) set appointments with potential customers, and d) complete pricing calculations within established guidelines.ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Oversees day-to day operations and process of the Market Service Center
  • Hires, Manages and develops new CRRs.
  • Provide call-listening activities and coaching to CRRs.
  • Monitor, tracks, and reports key performance measurements for the CRR staff.
  • Ensures process adherence and a cohesive approach to process changes across all MSCs.
  • Ensures that orders are filled by CRRs with qualified and reliable Associates, and that Associate timecards are processed daily to facilitate timely payroll.
  • Supports CRR team on incoming calls with difficult customer or associate scenarios or escalations.
  • Evaluate and coordinate the workflow and activities of the team.
  • Promotes a culture of safety compliance.
  • Supports company values of integrity and respect through actions and commitment.
  • Variable schedule with flexibility to work until 8 pm and alternating weekendsCORE KNOWLEDGE & SKILLS:
    • Proven leadership experience and competencies.
    • Demonstrated ability to grow a high-performing, cohesive team.
    • Experience coaching and performance management.
    • Strong written and verbal communication skills, ability to maintain a positive, customer-focused environment with a sense of urgency. Ability to prioritize and provide direction to others to ensure completion of multiple conflicting priorities.QUALIFICATIONS:
      • 3-5 years of management experience required.
      • Experience in a service center environment preferred.
      • High School Diploma or equivalent required.
      • Associates/Bachelor's Degree preferred.
      • Staffing industry experience preferred.At PeopleReady, we make a difference:PeopleReady is an industry-leading general and skilled labor staffing provider for retail, manufacturing, warehousing, logistics, energy, construction, hospitality, and other industries. The daily impact that we have on the lives of job seekers and our customers' businesses is something that we're incredibly proud of. Our team operates by one motto: We Are Ready. Ready to make a difference, ready to change lives through work and ready to win. Are you ready to join us? To apply, please email your resume to Sdoherty@peopleready.com We can't wait to meet you.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.IND_CORP
        TrueBlue was founded on the idea of connecting people and work. We work with businesses to provide the workforce solutions they need to succeed. Publicly traded since 1998, TrueBlue provides a talented workforce of over 600,000 people and partners with more than 100,000 companies around the world through three segments: PeopleReady, PeopleManagement and PeopleScout.

        --- PeopleReady provides on-demand and skilled labor for retail, manufacturing, warehousing, logistics, energy, construction, hospitality, and ports & terminals industries.
        --- PeopleManagement (Staff Management, SIMOS, Centerline) provides on-premise contingent staffing and on-premise management in the light-industrial sector and beyond.
        --- PeopleScout provides high-volume permanent employee (RPO) recruitment process outsourcing and management of outsourced service providers to a global workplace.

        TrueBlue continues to broaden its service offerings, reaching more markets, and offering greater technology and innovation to benefit employers, staff and contingent workers.What we do at TrueBlue is simple - we put people to work and change lives every day.

Keywords: PeopleReady, Dallas , Market Center Operations Manager, Executive , Dallas, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Dallas RSS job feeds