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Systems Management Analyst -Telecommute in Walnut Creek, CA

Company: UnitedHealth Group
Location: Dallas
Posted on: June 25, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm) This is an exciting role supporting John Muir as a systems management analyst. The role will specifically support our Cardiology systems and applications. This person supports upgrades, break fix scenarios, service requests, and is a liaison between technology and user experience. If you are located in Walnut Creek, CA, you will have the flexibility to telecommute* as you take on some tough challenges. - Primary Responsibilities:

  • Manage small department projects and participate in large IT projects
  • Develop innovative and efficient workflows within the technology our customers use
  • Assess new software applications and hardware for efficiency, effectiveness, and financial soundness or return on investment. Turn this assessment into a presentable format for our customers
  • Partner and meet with our customers regularly to enhances our services
  • Create and update instructional and administrative documentation for the technology we support. Educate our customers as needed
  • Create comprehensive test plans for planned changes and maintain detailed notes for validation reviews
  • Meet SLAs for break/fix and service requests tickets
  • Remain informed on legislative, community, and customer operational changes to ensure our managed applications and hardware remain operable
  • Maintain professional growth and development through seminars, workshops, and professional affiliations
  • Assure patient safety, privacy, and confidentiality as appropriate or required to meet HIPAA standards
  • Maintain, upgrade, and enhance Cardiology systems/hardware including: McKesson Cardiology, Cardio Server, LSI, GE ComboLab, 3Mensio, LifeNet, Qpath, IRCoder, CathWorks, Apollo, Life Image
  • Assist with department applications/hardware support including: Sectra PACS, Aria, and other Medical Imaging or Radiation Oncology related applications/systems You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
    • 2+ years working in a technically related role
    • Experience with corporate related hardware, system process and/or software applications
    • Experience working with either internal or external stakeholders/customers
    • Participate in on-call after hours rotation. -Estimated at 1 week every 2 months
    • Participate in projects and upgrades requiring after hours availability
    • Ability to commute to Walnut Creek CA and surrounding Bay Area for onsite support - 3-4 times per week on average
    • Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance Preferred Qualifcations:
      • Degree in a healthcare IT related field
      • 5+ years of experience in healthcare IT industry
      • Experience navigating and troubleshooting integration issues between Cardiology PACS and Epic
      • Experience navigating and troubleshooting connectivity issues between Cardiology PACS and cardiology modalities
      • Functional knowledge using, maintaining, and troubleshooting of HL7 interfaces and DICOM To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Dallas , Systems Management Analyst -Telecommute in Walnut Creek, CA, Executive , Dallas, Texas

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