Housekeeping Manager
Company: Marriott International
Location: Dallas
Posted on: June 25, 2022
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Job Description:
Posting Date May 17, 2022
Job Number 22080696
Job Category Housekeeping & Laundry
Location Sheraton Dallas Hotel, 400 North Olive St, Dallas, Texas,
United States
Brand Sheraton Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N
When you join the Sheraton family, you become a member of its
global community. Weve been a place to gather -and connect since
1937. At Sheraton, associates create a sense of belonging in more
than 400 communities around the world. We welcome guests through
engaging experiences and thoughtful service. If youre a team player
who is excited to deliver -a -meaningful guest experiences, we
encourage you to explore -your next career opportunity -with
Sheraton.
JOB SUMMARY Supports the daily shift operations of Housekeeping,
Recreation/Health Club and, if applicable, Laundry. Ensures
property guestrooms, public space and employee areas are clean and
well maintained. Completes inspections and holds people accountable
for corrective action. CANDIDATE PROFILE Education and Experience
High school diploma or GED; 1 year experience in the housekeeping
or related professional area. OR 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; no work experience
required. CORE WORK ACTIVITIES Supporting Housekeeping Operations
and Budgets Ensures guest room status is communicated to the Front
Desk in a timely and efficient manner. Inspects guestrooms on a
daily basis. Obtains list of rooms to be cleaned immediately and
list of prospective check-outs or discharges to prepare work
assignments. Inventories stock to ensure adequate supplies.
Supports and supervises an effective inspection program for all
guestrooms and public space. Understands the impact of departments
operations on the overall property financial goals and objectives
and manages to achieve or exceed budgeted goals. Ensures all
employees have proper supplies, equipment and uniforms.
Communicates areas that need attention to staff and follows up to
ensure understanding. Supervises daily Housekeeping shift
operations and ensures compliance with all housekeeping policies,
standards and procedures. Schedules employees to business demands
and for tracks employee time and attendance. Ensures employees
understand expectations and parameters. Observes service behaviors
of employees and provides feedback to individuals. Celebrates
successes and publicly recognizes the contributions of team
members. Providing and Ensuring Exceptional Customer Service Sets a
positive example for guest relations. Participates in the
development and implementation of corrective action plans to
improve guest satisfaction. Empowers employees to provide excellent
customer service. Emphasizes guest satisfaction during all
departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints. Strives to
improve service performance. - Marriott International is an equal
opportunity employer. -We believe in hiring a diverse workforce and
sustaining an inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law.
Housekeeping & LaundryRequired
Keywords: Marriott International, Dallas , Housekeeping Manager, Executive , Dallas, Texas
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