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VP, Digital CX Strategy & GTM - Healthcare (Remote)

Company: TTEC
Location: Dallas
Posted on: June 25, 2022

Job Description:

VP, Digital CX Strategy & GTM - Healthcare (Remote)At TTEC, we're all about the Human Experience. Elevated. As the Vice President, Digital CX Strategy & GTM - Healthcare, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You'll be DoingReady to contribute to a global organization as the leading go to market healthcare subject matter expert? Looking to develop the right combination of strategy, technology, packaged solutions, and client success? You'll provide overall leadership in operating the healthcare group that supports the TTEC Digital Healthcare strategy and develop best practices for the healthcare market. Applying your deep healthcare industry knowledge, you'll lead the TTEC Digital go-to market effort to grow the healthcare market, provide expertise, and work with clients and prospects to identify opportunities. You'll coach the growing team in a matrix organization to sell solutions, ensuring an improved end-to-end healthcare experience.Reporting to the Chief Revenue Officer, you'll grow the healthcare business through working across teams and your in-depth expertise.During a Typical Day, You'll

  • Own delivery of sales targets, sales pipeline, tracking/reporting, and improvement
  • Develop formal customer/patient experience healthcare strategy, integrating TTEC consulting and partner channel motions into overall healthcare go-to-market plan
  • Understand and develop strategies with clients and prospects including C-Level resources in healthcare organizations to improve outcomes linked to better healthcare experiences with main buyers in marketing, operations, IT, and finance
  • Work with other teams to create healthcare specific solution bundles and pricing which maximizes total account value, annual contract values, and recurring revenue
  • Leverage existing partners (Genesys, Microsoft, Salesforce, and others) to promote TTEC Digital solutions; identify other partnering opportunities to enrich TTEC healthcare offerings
  • Lead creation of sale guides, sell sheets, and other key sales and marketing assets
  • Provide support with account lifecycle strategies including proposal writing, RFP responses and contract negotiationsWhat You Bring to the Role
    • 15 years strategic healthcare industry experience
    • In-depth understanding of the entire patient experience lifecycle
    • Expert level contact digital contact center & patient experience transformation within healthcare
    • 10 years demonstrated direct or indirect leadership experience with increasing levels of responsibility
    • 5 years sales, business development, product marketing or similar experience
    • Experience working in an environment with blending consulting and product offerings
    • Team building and nurturing an inclusive learning environmentCOMPENSATION & BENEFITSThe anticipated starting hourly range for individuals expressing interest in this position is $175,000 - $225,000. You will be eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education or skill levels. Benefits available to eligible employees include the following:
      • Medical, dental, and vision
      • Tax-advantaged health care accounts
      • Financial and income protection benefits
      • Paid time off (PTO) and wellness time offAbout TTECFor nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.#LI-RemoteUS#LI-TS2#mogul

Keywords: TTEC, Dallas , VP, Digital CX Strategy & GTM - Healthcare (Remote), Executive , Dallas, Texas

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