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Manager Service Continuity Analysis and Reliability Team

Company: DISH
Location: Dallas
Posted on: June 25, 2022

Job Description:

Department Summary

DISH is a Fortune 250 company with more than $14 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Job Duties and Responsibilities


At DISH, we owe our success to the efficiency of our organizational processes. To help maintain and grow this standard, we're seeking an experienced IT Operations Manager to oversee daily activities and increase operational efficiencies in the Retail Wireless department. In this role, you'll rely on your sharp business mind and proven success working with multiple stakeholders to drive the department toward maximum productivity. Additionally, you'll consistently develop and maintain an environment of trust, diversity, and inclusion throughout the organization.
Primary responsibilities fall into the following categories:

  • Communication and partnership - work various groups cross-functionally across the organization, including vendors, to ensure proper operational functioning of the department
  • Leadership - motivate, manage and support a team within a time-sensitive, demanding environment that leads to problem resolutions
  • Process innovation - Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity
    • Data collection - regularly update operations metrics to achieve productivity targets and eliminate errors, ensuring operational activities are on time and within a defined budget
    • Compliance - partner closely with legal and safety departments to make sure activities remain compliant
    • Reporting - coordination of daily, weekly and monthly reports that reflect the health of our environment
    • Project and initiative oversight - work with a team to identify, organize, manage and deliver key project and initiative outcomes
    • Quality assurance - Develop, implement, and maintain quality assurance protocols
      Skills, Experience and Requirements


      A successful Service Continuity Manager will have the following:
      • Bachelor's degree in IT, operations management, business administration, or related field
      • 2+ years' proven experience in an IT management position with an emphasis on Software Delivery and Cloud-based platforms
      • Excellent ability to delegate responsibilities while maintaining organizational control of department operations
      • Exposure to SRE, CI/CD, and DevOps processes
      • Knowledge of general business software and aptitude to learn new applications
        Salary Range

        Compensation: $106,250.00/Year - $143,750.00/Year

        From versatile health perks to new career opportunities, check out our benefits on our careers website .

        Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.Required
        Job Industries
        • Customer Service

Keywords: DISH, Dallas , Manager Service Continuity Analysis and Reliability Team, Executive , Dallas, Texas

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